Tiffany Steele
Lincoln
Summary
Dynamic professional with a proven track record at Holiday Inn Express and Suites, excelling in guest relations and conflict resolution. Skilled in employee training and operational efficiency, I foster teamwork and enhance service quality, ensuring high customer satisfaction. Committed to building strong relationships and driving positive outcomes in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express And Suites
Lincoln
08.2024 - Current
- Greeted guests warmly, establishing a positive first impression upon arrival.
- Managed guest check-ins and check-outs with accuracy and efficiency.
- Resolved complaints promptly, maintaining high service standards throughout.
- Coordinated with housekeeping to ensure timely room readiness for guests.
- Processed payments securely using hotel management software systems.
- Engaged patrons at front desk, facilitating friendly check-in conversations.
- Recorded guest feedback and escalated issues to management for resolution.
- Verified customer credit and issued room keys with escort instructions.
Assistant General Manager of Operations
Marsden Building Maintenance
Lincoln
07.2023 - 06.2024
- Streamlined quality control procedures and safety protocols to enhance operational efficiency.
- Developed community partnerships to generate new revenue streams and foster collaboration.
- Trained new employees on company policies and operational procedures for seamless integration.
- Resolved customer complaints professionally, ensuring high levels of satisfaction.
- Implemented staff schedules to maintain adequate coverage and optimize workflow.
- Monitored employee attendance records and took necessary actions to address issues.
Direct Support Staff Supervisor
Paws 4 Fun
Lincoln
09.2022 - 07.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new employees on operational processes and safety protocols to enhance workplace safety.
- Conducted regular performance evaluations to deliver feedback and support professional development.
- Resolved employee conflicts through effective communication and mediation techniques.
- Recruited, interviewed, and hired new employees following established company policy.
- Monitored employee productivity to offer constructive feedback and targeted coaching.
Education
Some College (No Degree) - Forensic Counseling
Southeast Community College
Lincoln, Nebraska, NESkills
- Employee training and mentoring
- Conflict resolution and management
- Guest relations and services
- Staff scheduling and office management
- Customer service and support
- Effective communication skills
- Problem solving and documentation
- Relationship building and teamwork
- Listening and oral communication
Affiliations
- Active member/speaker for the organization RAINN {Rape, Abuse, Incest National Networking)
Certification
- CPR Certified
- Food Handlers Permit
- Conflict Specialist Certified
References
References available upon request.
Timeline
Front Desk Agent
Holiday Inn Express And Suites
08.2024 - Current
Assistant General Manager of Operations
Marsden Building Maintenance
07.2023 - 06.2024
Direct Support Staff Supervisor
Paws 4 Fun
09.2022 - 07.2023
Some College (No Degree) - Forensic Counseling
Southeast Community College
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