Timothy, Brewer
Operations/Security Specialist
Omaha
Summary
Results-driven operations leader with over 9 years of experience in dispatch, security operations, and team leadership. Proven ability to optimize workflows, enhance operational efficiency, and deliver exceptional customer service in high-pressure environments. Skilled in route optimization, emergency response coordination, and cross-functional team management. Proficient in leveraging technology (Microsoft Office, Google Workspace, and dispatch software) to drive data-driven decisions and improve business outcomes. Recognized for fostering accountability, high performance, and operational excellence.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
Work History
Operations Lead
Signal Operations
09.2021 - 02.2025
- Optimized dispatch operations for over 2,000 properties across the U.S. and Canada, achieving a 52-second average response time and ensuring timely service delivery.
- Spearheaded the creation of training materials adopted by the customer service department, enhancing team performance and customer satisfaction scores.
- Monitored workflows, identified inefficiencies, and implemented solutions to maintain steady operations, resulting in a 20% improvement in dispatch efficiency.
- Trained and mentored teams of 20+ dispatchers, fostering a culture of accountability and high performance.
- Supervised up to 300 security officers, coordinating daily operations, special events, and emergency coverage.
- Utilized local geographic expertise to optimize routing and navigation for patrol teams.
- Conducted equipment inspections, uniform compliance checks, and asset protection duties, maintaining high safety standards.
- Enforced company policies and addressed unethical behavior, ensuring organizational integrity.
Electronics Supervisor
Walmart
02.2019 - 09.2021
- Delivered exceptional customer service, driving a 15% improvement in customer satisfaction scores.
- Provided expert product knowledge, resulting in a 12% increase in accessory sales.
- Streamlined inventory tracking and reporting processes, reducing stock discrepancies by 10%.
- Enhanced operational efficiency by implementing process improvements that reduced transaction processing times by 20%.
Security Supervisor
Frontline
01.2015 - 06.2019
- Trained and mentored security officers, ensuring alignment with organizational standards.
- Facilitated accurate and timely submission of payroll and personnel data, ensuring compliance with company policies.
- Prepared and maintained comprehensive reports to support operational transparency and decision-making.
- Conducted regular post-inspections to evaluate performance, and provide actionable feedback.
Education
High School Diploma -
AEC (Private Institution)
Omaha, United States06-2025
No Degree - Wildlife Management
Bellevue University
Bellevue, NE 05.2001 -
Skills
Acknowledgment of customer needs
Scheduling coordination
Procedure implementation
Motivational attitude
Strong team building skills
Operational efficiency
Staff supervision
People management proficiency
Operations management
Project management
Customer relations
Employee development
HARD SKILLS
- Technical Skills:
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace
Asana
Tracktik
JotForm
RingCentral
MySQL (Database Management)
Canva (Design Tools)
Google Maps API, Mapbox (Mapping Tools)
OpenAI and specialized AI tools - Operational Skills:
Workflow optimization
Compliance management
Emergency response coordination
Logistics planning
Route optimization
Inventory management
Supply chain coordination
Cost reduction strategies - Logistics-Specific Skills:
Route optimization
Inventory management
Supply chain coordination
Cost reduction strategies
SOFT SKILLS
- Leadership Skills:
Team leadership
Employee training
Performance monitoring
Motivational coaching - Customer Service Skills:
Problem resolution
Active listening
Client relationship management - Interpersonal Skills:
Empathy
Communication
Conflict resolution
Team collaboration
Accountability
Adaptability
Time management
Decision-making
Education and Training
false,other
Timeline
Operations Lead
Signal Operations
09.2021 - 02.2025
Electronics Supervisor
Walmart
02.2019 - 09.2021
Security Supervisor
Frontline
01.2015 - 06.2019
No Degree - Wildlife Management
Bellevue University
05.2001 -
High School Diploma -
AEC (Private Institution)
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