Tina Schmidt
Fremont
Summary
Dynamic professional with extensive experience at Citibank and Schmidt Family Eye Care, excelling in customer service and data entry. Proven ability to manage inventory and maintain confidentiality while effectively communicating with clients. Adept at problem-solving and scheduling, ensuring seamless operations and enhanced client satisfaction.
Overview
33
33
years of professional experience
Work History
Office Assistant/Accounts Payable
Schmidt Family Eye Care
Fremont
04.2014 - Current
- Monitored office expenses and submitted purchase requests.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Delivered messages and ran errands.
- Maintained confidentiality of sensitive information and documents.
- Provided administrative support to multiple departments as needed.
Insurance Associate/Receptionist
State Farm
Sioux Falls/Blair/Omaha
05.1992 - 09.2002
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Filed and submitted insurance claims.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Conducted reviews of existing policies to ensure they meet customer requirements.
- Assisted new policyholders with processing claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Provided guidance to customers on the best type of coverage for their individual needs.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Precisely calculated refunds, premiums, and adjustments.
CNA
Prince Of Peace Rehabilitation
Sioux Falls
02.1999 - 08.2002
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Educated patients on self-care techniques that would help them maintain their independence.
- Distributed drinking water and nourishment to residents.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Facilitated communication between patients, family members, and healthcare professionals.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered patient call signals and signal lights to determine patients' needs.
- Answered patient call lights promptly and responded to requests appropriately.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Transported residents within the facility as needed.
Investigations Fraud Associate
Citibank
Sioux Falls
04.1992 - 01.1999
- Provided customer service support for inquiries, complaints, and returns.
- Analyzed customer data to detect suspicious activity, such as multiple accounts opened in a short period of time or large purchases made with little or no money down.
- Documented fraud cases and reported them to the appropriate law enforcement agencies.
- Maintained files, records, databases and prepared routine management reports.
- Monitored customer accounts for any suspicious activity or unauthorized use of cards.
Education
Some College (No Degree) - Nursing
Augustana College
Sioux FallsSome College (No Degree) - Nursing
Midland
Fremont Skills
- Mail handling
- Scheduling
- Phone etiquette
- Data entry
- Confidentiality maintenance
- Scheduling appointments
- Effective communication
- Time management
- Problem solving
- Inventory management
- Customer service
- Multi-line phone systems
Affiliations
- Love to watch my son's football and soccer high school games
- Love to watch my college age daughter dance at Creighton Volleyball and Basketball games
- Enjoy family vacations
- Enjoy spending time with family and keeping active with assorted sports activities
Timeline
Office Assistant/Accounts Payable
Schmidt Family Eye Care
04.2014 - Current
CNA
Prince Of Peace Rehabilitation
02.1999 - 08.2002
Insurance Associate/Receptionist
State Farm
05.1992 - 09.2002
Investigations Fraud Associate
Citibank
04.1992 - 01.1999
Some College (No Degree) - Nursing
Augustana College
Some College (No Degree) - Nursing
Midland
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