Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Toby Tillotson

Norfolk

Summary

Dedicated professional with expertise in FedEx systems and customer relationship management. Proven ability to enhance service delivery through effective problem-solving and team collaboration. Results-driven operations lead with extensive experience in staff training and process optimization. Known for fostering team collaboration and enhancing performance while maintaining high standards of service quality. Detail-oriented individual with strong skills in operational procedures and inventory management. Committed to driving efficiency and compliance, ensuring timely and accurate shipments while exceeding customer expectations. Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

37
37
years of professional experience
1
1
Certification

Work History

csa/courier/night operations lead

FedEx
Norfolk
09.1999 - Current
  • Processed customer shipments accurately and efficiently using FedEx systems.
  • Assisted customers with tracking and resolving shipment issues.
  • Maintained a clean and organized workspace to ensure safety compliance.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Trained new staff on operational procedures and customer service standards.
  • Monitored inventory levels of shipping supplies and requested restocks as needed.
  • Provided excellent customer service in a friendly and professional manner.
  • Resolved customer complaints courteously and efficiently.
  • Cleaned work areas throughout the day to keep them presentable for customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with colleagues to meet customer needs.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Delivered packages to designated locations within scheduled timeframes.
  • Managed package tracking using FedEx software systems.
  • Operated delivery vehicle while following safety and traffic regulations.
  • Communicated with customers regarding delivery status and service inquiries.
  • Maintained accurate records of deliveries and pickups for accountability.
  • Collaborated with team members to ensure efficient route planning.
  • Resolved customer issues promptly to maintain service quality standards.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Ensured all packages were properly labeled and sealed.
  • Documented pickups and deliveries and submitted reports after shift.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Operated pallet jacks to move large parcels across warehouses and facilities.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
  • Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Communicated customer complaints, requests and feedback to company management.
  • Supervised team members in adherence to safety protocols and operational standards.
  • Monitored inventory levels to facilitate timely restocking and order fulfillment.
  • Utilized FedEx systems for tracking shipments and managing logistics data.
  • Maintaining relationships with external vendors and suppliers related to operations needs.
  • Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Maintained positive working relationship with fellow staff and management.

vice president of electrical contractor llc

t and m electric
Norfolk
01.1989 - Current
  • Led strategic planning and execution of company initiatives for operational efficiency.
  • Managed vendor relationships to ensure timely procurement of materials and services.
  • Created effective communication strategies between management team members and employees at all levels of the organization.
  • Provided oversight of all departments in order to ensure smooth operation of daily activities.
  • Analyzed market trends to identify opportunities for growth within existing markets or new ones.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Optimized supply chain to reduce materials costs and improve distribution.

Soccer Coach Volunteer

City of Norfolk
Norfolk
04.2003 - 10.2005
  • Developed practice plans to enhance player skills and teamwork.
  • Led training sessions focusing on fitness, technique, and strategy.
  • Assisted in refereeing games to ensure fair play and adherence to rules.
  • Evaluated player progress through regular assessments and skill drills.
  • Organized and ran practice drills for soccer players to develop their skills.
  • Assisted head coach with game preparation and scouting of opponents.

state certified firefighter

nebraska
Lincoln
08.2000 - 06.2001
  • Trained continuously to maintain required physical fitness for demanding work.
  • Conducted fire drills at schools and businesses.

Education

Aas Certificate - Fire Science

Southwest University
Lincoln Ne
05-2002

Some College (No Degree) - Buisness Management

Wayne State University, Wayne Ne
Wayne, NE

Some College (No Degree) - Buisness Managment

Unl
Lincoln Ne

Skills

  • FedEx systems
  • Package tracking
  • Shipping compliance
  • Inventory management
  • Operational procedures
  • Customer relationship management
  • Team collaboration
  • Route planning
  • Staff training
  • Problem solving
  • Goal oriented
  • Strong work ethic
  • Complaint handling
  • Stress tolerance
  • Calm and professional under pressure
  • Work prioritization
  • Multitasking capacity
  • Problem-solving abilities
  • Attention to detail
  • Adaptability and flexibility
  • Multitasking and prioritization
  • Computer skills
  • Calm under pressure
  • Teamwork

Certification

nebraska state certified firefighter

Affiliations

i have assisted my father in construction since high school and have helped him run all 3 of his business and rentals.

Accomplishments

captain of the wrestling team and soccer team and played soccer in college

References

References available upon request.

Timeline

Soccer Coach Volunteer

City of Norfolk
04.2003 - 10.2005

state certified firefighter

nebraska
08.2000 - 06.2001

csa/courier/night operations lead

FedEx
09.1999 - Current

vice president of electrical contractor llc

t and m electric
01.1989 - Current

Aas Certificate - Fire Science

Southwest University

Some College (No Degree) - Buisness Management

Wayne State University, Wayne Ne

Some College (No Degree) - Buisness Managment

Unl
Toby Tillotson