TONY J. KNOLLENBERG
Springfield
Summary
Results-driven Field Collector known for productive and efficient task completion. Excel in communication, problem-solving, and time management, ensuring successful resolution of accounts and positive client interactions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Field Collector III
Omaha Public Power District
Omaha
02.2024 - Current
- Communicating and establishing rapport with customers to restore power.
- Collaborated with call center representatives to facilitate timely customer power reconnects.
- Wearing all appropriate PPE to perform reconnect of power.
- Performed meter readings to accurately assess energy usage for customer accounts.
- Tested meter sockets with multimeter to ensure correct voltages for reconnections.
Utilities Specialist
Black Hills Corporation
Papillion
02.2022 - 02.2024
- Emergency gas leak professional, highly experienced with the safe detection, containment, repair and residential and commercial gas leaks.
- Proven experience in utilizing advanced detection equipment, adhering strictly to safety regulations, and providing immediate effective resolutions in high pressure situations.
- Achieved certification in OSHA safety standards and emergency gas leak detection to ensure compliance with industry regulations.
- Promote safety in all phases of the operations, performing leak detection, promoting the company service plans and provide requested after hours (on call) services as required.
- Locate underground gas facilities, reporting gas leaks on service lines, broken meters and service seals which are observed in the course of work.
- Promote safety in all phases of the operations; performing leak detection, promoting the company service plans and providing requested after hours (on call) services as required.
- Provided operational support to install, remove, and replace gas meters and completed meter routines.
Education
Electrical Technology degree -
Metropolitan community college
Omaha, NE 03.2025 - 07.2026
Bachelor’s - Criminal Justice
Kaplan University
Lincoln, NESkills
- Customer Care and Billing (CC&B)
- Fieldwork adaptability
- Team collaborationknowledge
- Safety compliance
- Emergency response protocols
- Risk assessment techniques
- Defensive driver training
- First aid certification
- Electrical troubleshooting
- Microsoft Office proficiency
- Basic mathematical aptitude
- Customer service
- Customer relations
- Conflict resolution
- Decisive and analytical problem solver
- High stress tolerance
- Goal-oriented professional
- Safety compliance
- Safety compliance training
Certification
- Firefighter certified
- Conductor CPR Certified
- Gas Line Locating
- Establishment of Gas
- Nebraska Department of Agriculture Pesticide Applicator License
- OSHA Lifetime construction safety certified
Timeline
Electrical Technology degree -
Metropolitan community college
03.2025 - 07.2026
Field Collector III
Omaha Public Power District
02.2024 - Current
Utilities Specialist
Black Hills Corporation
02.2022 - 02.2024
Bachelor’s - Criminal Justice
Kaplan University