Tonya Dowling
Arlington
Summary
Assisted customers with inquiries and resolved issues effectively. Supported administrative tasks to enhance office efficiency. Prepared documentation for various clerical functions.
Overview
8
8
years of professional experience
Work History
Order Processing Specialist
Consolidated Water Solutions
07.2023 - Current
- Executed order processing operations to ensure timely fulfillment.
- Established and managed shipping logistics for both LTL and ground transportation.
- Executed credit history assessments for customers to evaluate financial eligibility.
- Assisted customers with inquiries regarding orders and shipments. Provided timely responses to questions and concerns. Supported customers in tracking their orders effectively.
Assistant Manager
Bath & Body Works
12.2020 - 07.2023
- Oversaw store operations as a key-holder manager, responsible for opening and closing procedures. Managed a team of associates to enhance customer service and sales performance. Implemented training programs to develop team skills and efficiency.
- Oversaw visual merchandising and floorset execution as a supervisor. Led a team in the planning and implementation of monthly changes to enhance store presentation. Developed strategies to optimize team performance and ensure alignment with company standards.
- Oversaw store operations by managing hiring and training initiatives. Directed planning and implementation of monthly floorset changes to enhance visual merchandising. Fostered a collaborative team environment to drive operational success.
Sr. Assistant Manager
Gordmans
07.2017 - 09.2020
- Hired, trained, supervised and motivated team of 15 associates to provide knowledgeable service to every guest.
- Delivered excellent customer service to guests by understanding needs and providing assistance.
- Conducted job interviews
- Delegated tasks to employees based upon individual strengths and experience
- Creatively merchandised on tables or end caps to promote new products.
- Reduced process lags by effectively managing employees for productivity, efficiency and improvement.
- Opened and closed store by balancing register drawers, and preparing deposits.
- Unloaded trucks of freight, and restocked inventory upon shipment arrival
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Photography
Metropolitan Community College
Omaha, NEHigh school diploma - General Studies
Blair High School
Blair, NE01.1997
Skills
- Cash Handling
- Customer service
- Leadership
- Merchandising
- Multitasking
- Payroll
- Retail Management
- Sales
- Interviewing
- Freight Processing
- Logistics
- Store Management Experience
- Clerical Experience
- Quickbooks
Assessments
- Data entry: Attention to detail — Highly Proficient January 2022 Maintaining data integrity by detecting errors Full results: Highly Proficient
- Customer focus & orientation — Highly Proficient January 2022 Responding to customer situations with sensitivity Full results: Highly Proficient
- Data entry: Accuracy — Highly Proficient November 2020 Entering data quickly and accurately Full results: Highly Proficient
- Scheduling — Highly Proficient January 2021 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Order Processing Specialist
Consolidated Water Solutions
07.2023 - Current
Assistant Manager
Bath & Body Works
12.2020 - 07.2023
Sr. Assistant Manager
Gordmans
07.2017 - 09.2020
Photography
Metropolitan Community College
High school diploma - General Studies
Blair High School