Tonya Kramer
Johnson
Summary
Dynamic social services professional with a strong work ethic and proven problem-solving abilities at the State of Nebraska DHHS. Adept at fostering teamwork and communication, I successfully mentored junior staff and ensured efficient project completion. Skilled in case management and proficient with NFOCUS, I thrive in fast-paced environments.
Results-driven leader with solid background in overseeing team activities and ensuring operational efficiency. Proven ability to guide teams to meet project goals and uphold quality standards. Valued for strong collaboration skills and adaptability to changing needs, consistently contributing to team success.
Overview
12
12
years of professional experience
Work History
Social Services Lead Worker
State of Nebraska DHHS
01.2022 - Current
- Supported team members in achieving workflow efficiency and productivity goals.
- Engaged in training sessions to enhance skills and knowledge of procedures.
- Adapted quickly to new technologies and operational techniques in the workplace.
- Contributed to team efforts by providing reliable assistance during peak hours.
- Ensured timely completion of projects by actively monitoring progress against set milestones and adjusting plans accordingly when necessary.
- Mentored junior employees, providing guidance on career development opportunities and growth strategies.
- Established a strong rapport with team members, fostering a positive work environment conducive to high performance.
- Office Manager of Auburn office and was in charge of ordering supplies, maintaining building issues, maintaining office equipment issues and making sure the office was staffed and open to the public during required times.
- Complete NEARS reports on workers
- In charge of the MAGI to Non-MAGI position number and making sure cases are reviewed and assigned out to workers.
- Assign out State Review Team assignments after reviewing to workers.
- Communicate with supervisor on trainee's progress and any recommendations.
- Available for staff for questions or to help with navigating NFOCUS.
Eligibility Operations Worker/Social Services Worker
State Of Nebraska - Department Of Health And Human Services
08.2013 - 01.2022
- Assisted in processing applications and documentation for health program eligibility.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Volunteered for several projects
- Assisted in processing MIWD cases and maintained case load.
- Assisted in processing Non-MAGI cases and maintained case load.
- Assisted in processing MAGI cases and maintained a case load. Was apart of the Initial Application Team, Renewal/Review Team, MAGI to Non-MAGI team and MIWD Team.
- Met goals and expectations daily.
- Communicated and worked well as a team with other co-workers and supervisor.
Education
Associate of Human Services - Human Services
Southeast Community College
Lincoln, NESkills
- Teamwork and communication
- Strong work ethic
- Good communication
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Organizational skills
- Computer skills
- Active listening
- Adaptability and flexibility
- Punctual and dependable
Timeline
Social Services Lead Worker
State of Nebraska DHHS
01.2022 - Current
Eligibility Operations Worker/Social Services Worker
State Of Nebraska - Department Of Health And Human Services
08.2013 - 01.2022
Associate of Human Services - Human Services
Southeast Community College