Tori Holt

• Led team in daily operations and workflow management.
• Trained new employees on company policies and procedures.
• Resolved customer inquiries and issues efficiently and professionally.
• Delegated tasks appropriately according to individual skill sets.
• Managed closing processes to ensure compliance with company policies.

• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Provided exceptional service to high volume of daily customers.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

• Mentored junior staff on effective communication and project execution strategies.
• Oversaw compliance with company policies and industry regulations during projects.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Oversaw daily operations, maintaining efficiency and quality standards.

• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Oversaw food/drink preparation, production and presentation according to quality standards.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Trained new employees on company policies, operational procedures, and customer service standards.
• Assisted general manager with operations game plan and company initiatives implementation.

See present employment for description.

• Delivered exceptional customer service in a fast-paced dining environment.
• Processed customer orders accurately using point-of-sale systems.
• Monitored dining room for guest satisfaction and addressed needs proactively.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.