Tori Sliva
Columbus
Summary
Knowledgeable social work intern with hands-on experience in providing compassionate support to diverse client populations. Successfully engaged in case management, facilitating access to community resources, and conducting needs assessments. Demonstrated empathy and effective communication skills to build trust and rapport with clients.
Overview
13
13
years of professional experience
Work History
Server/Supervisor
Dusters Restaurant
08.2015 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Family Support Specialist
Better Living Counseling Services
09.2019 - 06.2020
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
Intern
Behlen Mfg.
05.2011 - 08.2015
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Enhanced team productivity by assisting with organization of project documentation.
Education
Bachelor of Arts - Psychology
University of Nebraska-Lincoln
Lincoln, NE 05-2019
Associate of Arts - Psychology
Central Community College
Columbus, NE12-2016
Skills
- Team Management
- Research presentation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Microsoft Outlook
- Scheduling
- Administrative Support
- Coordination
Timeline
Family Support Specialist
Better Living Counseling Services
09.2019 - 06.2020
Server/Supervisor
Dusters Restaurant
08.2015 - Current
Intern
Behlen Mfg.
05.2011 - 08.2015
Bachelor of Arts - Psychology
University of Nebraska-Lincoln
Associate of Arts - Psychology
Central Community College
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