Travis Brooks
Scottsbluff
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
McDonald's
McDonald's Restaurant
Scottsbluff
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Manager
Dollar Tree
Scottsbluff
09.2022 - 04.2024
- Assisted in managing daily store operations and team schedules.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management and restocking processes to maintain product availability.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Ensured compliance with safety regulations and loss prevention practices in the store.
- Resolved customer inquiries and complaints to promote a positive shopping experience.
- Monitored cash handling procedures and assisted with cash register operations during busy hours.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Assistant Manager
Sonic Drive-In
Scottsbluff
08.2016 - 08.2022
- Assisted in managing daily store operations and team schedules.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management and restocking processes to maintain product availability.
- Resolved customer inquiries and complaints to promote a positive shopping experience.
- Monitored cash handling procedures and assisted with cash register operations during busy hours.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Scottsbluff Senior High School
Scottsbluff, NESome College (No Degree) - General Studies
Western Nebraska Community College
Scottsbluff, NESkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Conflict resolution
- Compliance management
- Problem solving
- Effective communication
- Task prioritization
- Performance monitoring
- Customer relationship management
- Leadership
- Data entry
- Interpersonal communication
- Attention to detail
- Problem-solving
- First Aid/CPR
- Calm under pressure
- Active listening
- [ServSafe] certified
- Written communication
- Good Telephone Etiquette
- Analytical
- Multitasking Abilities
- Organization
- PPE compliance
Certification
- ServSafe 2013
References
References available upon request.
Timeline
McDonald's
McDonald's Restaurant
01.2025 - Current
Assistant Manager
Dollar Tree
09.2022 - 04.2024
Assistant Manager
Sonic Drive-In
08.2016 - 08.2022
Scottsbluff Senior High School
Some College (No Degree) - General Studies
Western Nebraska Community College