Travis Franklin
Omaha
Summary
Dynamic and optimistic Senior Crisis Counselor at Boystown, skilled in crisis intervention and risk assessment. Proven ability to foster resilience and connect clients with vital community resources. Adept at problem-solving and communication, ensuring effective support for individuals across all age groups while maintaining compliance with regulations.
Overview
23
23
years of professional experience
Work History
Senior Crisis Counselor
Boystown
Boystown
02.2020 - 05.2025
- Trained to provide crisis intervention through peaceful communication, risk assessment, and decision-making.
- Implemented the Crisis Call Model to assist colleagues in the triage of callers' needs.
- Promote resilience as calm, to support the caller.
- Offer information and give referrals to community services.
- Contacted authorities, as needed.
- Followed up with callers who have received services.
Customer Service Representative
First Data Bankcard Services
Omaha
11.2017 - 11.2018
- Served as the primary point of contact for credit clients.
- Assisted the customer in disputing payment transactions and other queries.
- Monitored account for fraudulent activity.
- Ensured compliance with all state and federal privacy regulations.
Intake Worker
Salvation Army
Omaha
04.2018 - 07.2018
- Provide intake and support at the front desk.
- Assisted clients with food selection from the pantry.
- Brought food from local food sources and grocery stores.
- Trained volunteers.
Independent Living Specialist
PALS Specialist
Omaha
01.2002 - 11.2007
- Liaised with community case workers to create a plan to support youth success as they transition out of the foster care system.
- Provided guidance to youth in social, educational, and judicial systems.
- Identified appropriate housing options for youth and guided them toward their educational goals.
- Connected youth with local resources to ensure they stay connected.
- Maintained contact with consumers to update them on the youth treatment progress.
- Budgeted and reimbursed payments for assigned homes.
Education
Bachelor of Science - Marketing Management
Bellevue University
Bellevue, NE08-2024
Skills
- Excellent oral and written communication skills, optimistic, friendly, and peaceful
- Experienced in providing care for all age groups, from early childhood to seniors
- Strong planner and problem solver who adapts to changes quickly, never gives up, and supports my colleagues
Timeline
Senior Crisis Counselor
Boystown
02.2020 - 05.2025
Intake Worker
Salvation Army
04.2018 - 07.2018
Customer Service Representative
First Data Bankcard Services
11.2017 - 11.2018
Independent Living Specialist
PALS Specialist
01.2002 - 11.2007
Bachelor of Science - Marketing Management
Bellevue University