Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Truman Bredenkamp

Lincoln,NE

Summary

Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.


Developed exceptional problem-solving and customer service skills in technical environment. Proven track record in diagnosing and resolving technical issues, with focus on delivering effective solutions. Looking to transition into new field and apply these skills in diverse environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

NEBCO Inc.
01.2023 - Current
  • Answer calls and respond to incoming tickets to assist users with troubleshooting resolving hardware and software issues, making sure that any problems are resolved quickly and in a satisfactory manner.
  • Work with a wide variety of hardware and software systems. Utilize and maintain documentation relating to said systems to ensure that pre-existing processes are adhered to and make sure documentation is updated as necessary.
  • Utilize information security methods to ensure that PII is not leaked or shared with outside parties. Verify the integrity of emails that occasionally slip through our phishing email protection system.
  • Work directly with users to educate and inform them on issues relating to IT in order to spread awareness, and ensure that best practices are being followed by everyone.

Overnight Service Desk Technician

Ascend Technologies
06.2022 - 01.2023
  • Resolved client computer issues through the use of our ticketing software, processed tickets as they were submitted, ensured that client issues were addressed and completed in a timely manner and in adherence to our clients’ service-level agreements.
  • Exhibited integrity, professionalism, and a high level of problem-solving skills. Went above and beyond duties as outlined in order to ensure that clients’ issues are resolved satisfactorily and in a timely manner.
  • Adhered to proper information security practices and laws to ensure the integrity of both our own and our clients’ systems were protected when working with both state-side and international clients.

Lab Technician

Quest Diagnostics
09.2021 - 03.2022
  • Served as an in-take technician for a major U.S. diagnostics laboratory. Processed and catalogued biological specimens from various medical offices and intake facilities, and ensured that each sample was quickly and accurately directed to the proper departments for testing and reporting.
  • Used a series of complex sorting and documentation methods, adhered to proper HIPAA and information security laws.

Education

Bachelor of Arts - Studio Arts, Media Arts

University of Nebraska At Omaha
Omaha, NE
08.2019

Japanese language and culture

Kwansei Gakuin University
Nishinomiya, Japan
01.2019

12.2020

High School Diploma - undefined

Homestead Academy
04.2015

Skills

  • Technical troubleshooting
  • Remote IT implementation
  • Remote support
  • Incident management
  • Application installations
  • Hardware upgrades
  • Account management
  • System diagnostics
  • Asset management
  • Issue research
  • Security protocols

Certification

  • ITF+
  • LMCA
  • Security+

Timeline

Technical Support Specialist

NEBCO Inc.
01.2023 - Current

Overnight Service Desk Technician

Ascend Technologies
06.2022 - 01.2023

Lab Technician

Quest Diagnostics
09.2021 - 03.2022

High School Diploma - undefined

Homestead Academy

Bachelor of Arts - Studio Arts, Media Arts

University of Nebraska At Omaha

Japanese language and culture

Kwansei Gakuin University

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Truman Bredenkamp