Trysta Hammel
Omaha
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Clinical Research Associate
Velocity Clinical Research
02.2024 - 03.2025
- Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Worker
HyVee Foods
11.2022 - 11.2023
- Handled cash transactions accurately and efficiently.
- Followed up with customers after purchase to ensure satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Clothing Sales Associate
Under Armour
11.2021 - 10.2022
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Maintained a neat and organized sales floor.
- Restocked shelves with new merchandise as needed.
- Processed cash payments for customer purchases.
Fast Food Crew Member
Runza
11.2020 - 11.2021
- Operated cash registers to process customer orders.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Took orders from customers over the phone or in person.
- Organized take-out orders for customers quickly and accurately.
Education
High School Diploma -
Millard South High School
Omaha, NE05.2023
Skills
- Complaint Resolution
- Positive and Professional
- Problem-Solving Abilities
- Multi-Task Management
- Customer Consulting
Timeline
Clinical Research Associate
Velocity Clinical Research
02.2024 - 03.2025
Customer Service Worker
HyVee Foods
11.2022 - 11.2023
Clothing Sales Associate
Under Armour
11.2021 - 10.2022
Fast Food Crew Member
Runza
11.2020 - 11.2021
High School Diploma -
Millard South High School
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