Tyler Lanckriet
Collections Specialist & Customer Service Representative
La Vista
Summary
Results-oriented Collections Specialist and Customer Service Representative holds high level of professionalism and courtesy at all times. Manages high-volume inbound and outbound calls to assist callers with various issues. Communicative individual with over seven years of experience providing quality customer service and exceeding trackable expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Care Representative
Elevance Health Foundation
10.2024 - 03.2025
- Assisted both policy-holders and medical providers with health insurance inquiries.
- Coordinated with other departments to receive and provide documentation related to claims processing.
- Researched and reviewed an array of large-employer benefits plans and medical coding to provide proper benefits to customers and providers.
- Stayed educated on regulations such as HIPAA, as well as frequent updates and amendments to benefits plans.
- Managed high call volume with an expert combination of politeness, professionalism and efficiency.
Customer Service Representative
United Parcel Service
03.2024 - 09.2024
- Handled customer inquiries, payments and service requests.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Informed customers of promotions and special offers to increase sales.
- Met personal, team and company goals in customer service environment.
- Delivered fast and friendly service to handle customer questions and service complaints.
Collections Specialist
First Credit Services
07.2021 - 02.2024
- Handled outbound collection telephone calls with consistent service quality and high conversion rate
- Ensured adherence to federal, state, and local regulations governing debt collection practices
- Managed delinquent accounts and communicated with debtors to negotiate repayment plans
- Educated customers about balances and delinquency issues with detailed documentation of identified problems
Collections Specialist
General Service Bureau
05.2017 - 01.2021
- Provided telephone assistance to consumers in the resolution of third-party medical and utility accounts receivable
- Entered and managed payment information, including checking account and credit or debit card information
- Documented and resolved consumer disputes or escalated accounts to the proper parties for dispute resolution
- Submitted insurance disputes and coordinated with insurance agencies
- Organized and filed legal documents pertaining to judgments and garnishment
- Personally collected over $3, 000, 000 in delinquent debt throughout three years of employment
Education
Diploma/GED -
Central High School
Omaha, NE 01.2011 - 01.2015
Skills
- Analytical skills
- Critical thinking
- Complaint resolution
- Account Management
- Quality Control
- Telephone Etiquette
- Customer service
- First call resolution
- Call center experience
- Accounts Receivable negotiation
Timeline
Customer Care Representative
Elevance Health Foundation
10.2024 - 03.2025
Customer Service Representative
United Parcel Service
03.2024 - 09.2024
Collections Specialist
First Credit Services
07.2021 - 02.2024
Collections Specialist
General Service Bureau
05.2017 - 01.2021
Diploma/GED -
Central High School
01.2011 - 01.2015
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