Tyler Lanckriet
La Vista
Summary
Results-oriented Customer Service Representative achieves high level of professionalism and courtesy at all times. Manages high-volume inbound and outbound calls to assist callers with various issues and find a solution. Communicative individual with over eight years of experience providing quality customer service and exceeding trackable expectations.
Overview
8
8
years of professional experience
Work History
Revenue Cycle Management Specialist
Revco Solutions
04.2025 - 08.2025
- Handled both inbound and outbound collection telephone calls with consistent service quality, meeting Key Performance Indicators and excelling in account resolution.
- Adhered to federal, state, and local laws and regulations governing debt collection and telephone communication practices.
- Utilized Customer Relationship Management software and payment systems to negotiate and resolve delinquent balances.
- Educated consumers about the Bad Debt process, then handled any disputes involving insurance billing and processing, creditor mishandling or mistreatment, and misrepresentation or legitimacy of balance owed.
Customer Care Representative
Elevance Health Foundation
10.2024 - 03.2025
- Assisted both policy-holders and medical providers with health insurance inquiries.
- Coordinated with other departments to receive and provide documentation related to claims processing.
- Researched and reviewed an array of large-employer benefits plans and medical coding to provide proper benefits to customers and providers.
- Stayed educated on regulations such as HIPAA, as well as frequent updates and amendments to benefits plans.
- Managed high call volume with an expert combination of politeness, professionalism and efficiency.
Customer Service Representative
United Parcel Service
03.2024 - 09.2024
- Handled customer inquiries, payments and service requests.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Informed customers of promotions and special offers to increase sales.
- Met personal, team and company goals in customer service environment.
- Delivered fast and friendly service to handle customer questions and service complaints.
Collections Specialist
First Credit Services
07.2021 - 02.2024
- Handled outbound collection telephone calls with consistent service quality and high conversion rate
- Ensured adherence to federal, state, and local regulations governing debt collection practices
- Managed delinquent accounts and communicated with debtors to negotiate repayment plans
- Educated customers about balances and delinquency issues with detailed documentation of identified problems
Collections Specialist
General Service Bureau
05.2017 - 01.2021
- Provided telephone assistance to consumers in the resolution of third-party medical and utility accounts receivable
- Entered and managed payment information, including checking account and credit or debit card information
- Documented and resolved consumer disputes or escalated accounts to the proper parties for dispute resolution
- Submitted insurance disputes and coordinated with insurance agencies
- Organized and filed legal documents pertaining to judgments and garnishment
- Personally collected over $3, 000, 000 in delinquent debt throughout three years of employment
Education
Diploma/GED -
Central High School
Skills
- Analytical skills
- Critical thinking
- Complaint resolution
- Quality assurance
- Telephone etiquette
- Customer service
- First call resolution
- Call center experience
- Accounts Receivable negotiation
- Health insurance benefits and claims process
Languages
English
Timeline
Revenue Cycle Management Specialist
Revco Solutions
04.2025 - 08.2025
Customer Care Representative
Elevance Health Foundation
10.2024 - 03.2025
Customer Service Representative
United Parcel Service
03.2024 - 09.2024
Collections Specialist
First Credit Services
07.2021 - 02.2024
Collections Specialist
General Service Bureau
05.2017 - 01.2021
Diploma/GED -
Central High School
Personal Information
Title: Collections Specialist & Customer Service Representative