Tyler Rexus
Gering
Summary
Experienced manager with a proven track record of successfully completing projects, managing staff, and overseeing day-to-day operations. Proficient in utilizing technology and quick to adapt to new systems and processes. Diverse background in office, retail, and food service management, bringing a wealth of experience to any team. Known for strong work ethic, reliability, and punctuality, consistently delivering exceptional results in all endeavors.
Overview
19
19
years of professional experience
1
1
Certification
Work History
911 Coordinator
Scotts Bluff County
02.2021 - 01.2025
- Supervise the day-to-day operations of the Scotts Bluff County Consolidated Communications Center including personnel interactions and dispatcher scheduling, equipment and activities; establish and ensure compliance with normal, emergency and disaster mode communications policies and procedures; ensure adherence to the Federal Communication Commission (FCC) rules and regulations; insure adherence of National Crime Information Center and National Law Enforcement Teletype System policies; review and recommend approval/denial of all employee promotions, commendations, merit increases and disciplinary actions; formulate, review and revise all policies and procedures related to the functions and operations of the Communications Center; maintain necessary Federal Communications Commission equipment and licensure renewal and modification and records; coordinate meetings/activities with other police, fire and medical agencies to obtain feedback on operational procedures and priorities
- Prepare the departmental annual budgets, present proposed budgets to the Scotts Bluff County Consolidated Communications Center Advisory Board and the Board of Commissioners; approve expenditures and monitor ongoing budgetary expenses; prepare and submit operating and financial reports as requested
- Direct the acquisition of supplies and equipment; write specifications for specialized equipment; coordinate and supervise the installation and maintenance of all communication and electronic equipment within the Communications Center; investigate and resolve complaints about system activities; coordinate the County's telephone system repairs, requests for additional services or equipment upgrades; maintain equipment inventory
- Work closely with the911-Training Coordinator to identify and provide training and periodic instruction to agency personnel; inform advisory and supervisory boards of operational activities, financial status, current problems, and future needs; propose methods for problem solving and taking, deferring or planning appropriate action
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
- Collaborated with department heads to develop strategic plans aligning with overall department objectives, fostering a unified approach toward shared goals
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality
- Managed vendor relationships to secure best quality of services and products for organizational needs
Order Fill
Tractor Supply Company
07.2020 - 01.2021
- Operate material handling equipment and fill orders for distribution to retail locations
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Deputy Director E911
Seward County
05.2015 - 07.2020
- Oversee all day to day operations
- Conduct quality assurance of dispatch staff
- Maintain agency work schedule and manage employee time off requests
- Process employee timecards and payroll
- Act as agency liaison in public and private meetings
- Communicate with administrators from other departments to implement effective policies
- Work as agency administrator for all software and specialized technology
- Work with vendors to implement new technologies
- Develop training program and train new hires
PSE Clerk
United States Postal Service
03.2015 - 10.2015
- Operate Delivery Code Bar Sorter (DBCS) machine
- Operate flat sorting machine
- Sort letters and packages by hand
Agent
American Income Life Insurance Company
10.2014 - 02.2015
- Life Insurance sales and account maintenance
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Deputy Director E911
Seward County
10.2008 - 07.2014
- Oversee all day to day operations
- Conduct quality assurance of dispatch staff
- Maintain agency work schedule and manage employee time off requests
- Process employee timecards and payroll
- Act as agency liaison in public and private meetings
- Communicate with administrators from other departments to implement effective policies
- Work as agency administrator for all software and specialized technology
- Work with vendors to implement new technologies
- Develop training program and train new hires
Assistant Manager
Casey's General Stores LLC
04.2006 - 10.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Western Nebraska Community College
Scottsbluff, NE05.2004
Skills
- Process Improvement
- Staff Management
- Strategic Planning
- Schedule Management
- Operations Management
- Project Management
- Performance Management
- Policy Implementation
- Employee Development
Certification
- NENA Center Manager Certification Program Graduate
- Class #152
Accomplishments
- Achieved PSAP redundancy and interoperability by implementing VIPER by Intrado for Nebraska's South Central region.
- Managed conversion to State Radio System by implementing a robust and redundant800 MHZ P25 Astro system. Engage as an infrastructure partner with the State of Nebraska. Oversaw the implementation of over500 subscriber radios. Negotiated a scope of work and contract worth over seven million dollars. Saved the county and cities hundreds of thousands of dollars by pushing through the project before pricing increases and interest rates took effect.
- Implemented Emergency Medical Dispatch (EMD)
- Converted an unused supervisor position to the Training Coordinator position. This resulted in100% success rate in new hires. This position is also key in achieving and maintaining State of Nebraska training standards. my departments training program is among the best in the state and is currently under review for national accreditation by APCO as one of only around 120 PSAPs to offer such a high training standard in the country.
- Introduced and utilized emerging technologies to streamline daily operations and improve the tools available to the staff. These Include PACE scheduler, Cyracom Translation, Delphini AI Assistant and MACH.
Awards
Communications Award National Center For Missing And exploited Children, The national Center For Missing And Exploited Children recognized our PSAP for our dedication to excellent training in human trafficking. This award was presented to us in Orlando, FL at the national APCO conference in2024.
Timeline
911 Coordinator
Scotts Bluff County
02.2021 - 01.2025
Order Fill
Tractor Supply Company
07.2020 - 01.2021
Deputy Director E911
Seward County
05.2015 - 07.2020
PSE Clerk
United States Postal Service
03.2015 - 10.2015
Agent
American Income Life Insurance Company
10.2014 - 02.2015
Deputy Director E911
Seward County
10.2008 - 07.2014
Assistant Manager
Casey's General Stores LLC
04.2006 - 10.2008
- NENA Center Manager Certification Program Graduate
- Class #152
High School Diploma -
Western Nebraska Community College
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