Summary
Overview
Work History
Skills
Timeline
Generic

Tyson Lam

Lincoln,NE

Summary

Dynamic and results-driven professional with extensive experience in Amazon’s warehouse operations, including roles as a Decant, Stow, and Problem Solve Process Assistant (PA). Skilled in managing inventory flow, optimizing operational efficiency, and ensuring product quality through effective monitoring and troubleshooting. Demonstrated leadership in coaching associates to meet performance goals and tracking key metrics to improve overall productivity. Adept at managing multiple tasks in a fast-paced environment, with a strong focus on safety, compliance, and team collaboration. Proven ability to identify and resolve operational challenges, contributing to the achievement of organizational objectives and continuous improvement.

Overview

2
2
years of professional experience

Work History

Ship Clerk

Amazon
08.2024 - Current
  • Manage inventory tracking for incoming and outgoing shipments, ensuring accurate stock levels and timely deliveries.
  • Prepare and verify shipping documentation (e.g., bills of lading, shipping manifests) to ensure smooth and timely shipments.
  • Coordinate with internal teams and external partners to schedule and organize the loading and unloading of goods, ensuring operational efficiency.
  • Assist in the safe loading, unloading, and storage of cargo, adhering to safety guidelines to minimize damage and ensure quality.
  • Resolve shipment-related issues (e.g., delays, damages) promptly to maintain customer satisfaction and ensure timely delivery.

Decant Process Assistant

Amazon
03.2024 - Current
  • Assist in the decanting process by transferring products from bulk containers to storage bins or conveyor systems for further processing.
  • Ensure decanters have a constant flow of work by coordinating and monitoring the inventory, maintaining efficiency in the decanting process.
  • Make sure stowers consistently have work available by managing product flow, ensuring they always have items to store and keeping operations running smoothly.
  • Collaborate with the warehouse team to ensure products are handled efficiently and accurately, minimizing delays and errors.
  • Monitor product flow, resolving issues such as damaged goods or incorrect item placements, to maintain smooth operations.
  • Maintain a clean and organized workspace, ensuring safety and operational efficiency in a fast-paced environment.
  • Code indirects down in Decant to ensure accurate tracking

Stow/Problem Solve Process Assistant

Amazon
01.2024 - Current
  • Ensure stowers consistently have work available by managing product flow, ensuring they always have items to store, and preventing downtime.
  • Track quality metrics such as multiple events and bin filter violations, ensuring compliance with performance standards.
  • Coach associates who are struggling to meet rate, providing guidance and support to improve performance and achieve targets.
  • Act as a Problem Solve PA by identifying and resolving workflow or inventory issues, minimizing disruption to operations.
  • Monitor product placement and flow to resolve any issues with damaged goods, misplacements, or delays, ensuring smooth operations.
  • Staff problem solvers as needed, ensuring the right personnel are in place to address issues effectively.
  • Monitor the total count of problem solve on each floor and take action to reduce the number of open problems, improving operational efficiency.
  • Collaborate with team members to improve productivity and resolve operational issues, contributing to overall warehouse performance.

Learning Ambassador

Amazon
06.2023 - 01.2024
  • Served as a key point of contact between management and associates to communicate training materials, policies, and procedural updates.
  • Delivered training and facilitated learning sessions for new hires and current employees, ensuring a smooth onboarding process.
  • Assisted in the development and improvement of training programs to ensure they aligned with Amazon’s operational standards and objectives.
  • Provided ongoing support and guidance to associates in learning and applying operational procedures.
  • Monitored the progress of trainees, offering constructive feedback and identifying areas for improvement.
  • Ensured associates understood safety protocols and compliance standards to maintain a secure and efficient work environment.
  • Fostered a positive and supportive learning environment, promoting continuous development and employee engagement.

Skills

    Operational Efficiency
  • Coordinating workflows to maintain a constant flow of work
  • Managing inventory and product flow to optimize productivity
  • Monitoring and resolving operational issues to prevent disruptions
    • Leadership & Coaching
  • Coaching associates to meet rate and performance goals
  • Staff management, including ensuring the right personnel are assigned to roles
  • Team collaboration and fostering a productive work environment
    • Problem Solving & Decision Making
  • Identifying and resolving issues in workflows, inventory, and product placement
  • Reducing problem-solving counts by addressing operational challenges efficiently
    • Quality Control & Metrics Management
  • Tracking and ensuring compliance with key performance indicators (KPIs), including quality metrics, bin filter violations, and multiple events
  • Ensuring high standards of product quality, including handling damaged goods or misplacements
    • Process Management
  • Experience with inventory management, decanting, and stowing processes
  • Coding indirects for accurate tracking and handling of products
    • Safety & Compliance
  • Maintaining a clean and organized workspace while adhering to safety and operational standards
  • Ensuring compliance with Amazon’s operational procedures and quality expectations
    • Communication & Collaboration
  • Collaborating with cross-functional teams to meet operational goals
  • Ensuring smooth communication between departments to optimize performance
    • Time Management & Multitasking
  • Managing multiple responsibilities simultaneously while maintaining productivity
  • Balancing various tasks, from coordinating work for decanters and stowers to addressing problem-solving needs
    • Data Analysis & Reporting
  • Monitoring metrics and using data to make informed decisions
  • Reporting and tracking performance metrics to ensure alignment with Amazon’s standards
    • Adaptability
  • Adjusting to changes in operations, staffing, and priorities in a fast-paced environment

Timeline

Ship Clerk

Amazon
08.2024 - Current

Decant Process Assistant

Amazon
03.2024 - Current

Stow/Problem Solve Process Assistant

Amazon
01.2024 - Current

Learning Ambassador

Amazon
06.2023 - 01.2024

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Tyson Lam