Valerie mora
Omaha
Summary
Cocktail server with expertise in POS systems and cash handling. Recognized for providing outstanding service and effective menu recommendations. Experienced in training new staff to uphold high service standards and enhance guest satisfaction.
Overview
3
3
years of professional experience
Work History
Cocktail Server
prairie flower casino
Carter Lake
2026.02 - 2026.07
- Provided detailed drink recommendations and assisted guests with menu selections.
- Monitored guest satisfaction levels and promptly resolved concerns to enhance overall experience.
- Trained new staff on cocktail preparation techniques and service standards to ensure quality service.
- Communicated effectively with patrons, providing friendly service and anticipating needs.
Sales Associate
club carwash
Omaha
2026.02 - 2026.05
- Enhanced customer satisfaction by providing friendly service during visits.
- Managed cash register, processing customer transactions accurately.
- Guided customers in locating products, addressing inquiries, and providing tailored advice.
- Welcomed customers, ensuring positive experiences throughout their visit.
- Provided accurate information regarding products, pricing, and available services.
Server
Omaha Tap House
Omaha
2025.11 - 2026.03
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Processed customer payments accurately, ensuring smooth transactions using point-of-sale systems.
- Participated in team meetings to enhance service strategies and operations.
- Operated POS terminals to input orders and manage billing, contributing to streamlined service.
Host Trainer
Cheddars Stratch Kitchen
Omaha
2023.07 - 2025.11
- Trained new hosts on customer service standards and restaurant procedures to ensure consistent guest experiences.
- Coached hosts in managing difficult customers and resolving challenging situations to enhance guest satisfaction.
- Communicated with kitchen and wait staff to streamline service quality and reduce order errors.
Education
High School Diploma -
Omaha South Highschool
Omaha, NE2025-05
Some College (No Degree) -
University of Nebraska At Omaha
Omaha, NESkills
- cocktail preparation
- POS systems expertise
- Menu knowledge and drink recommendations
- Cash handling
- Cocktail knowledge
- Customer relationship management
- Strong communication
- After-sales communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cocktail Server
prairie flower casino
2026.02 - 2026.07
Sales Associate
club carwash
2026.02 - 2026.05
Server
Omaha Tap House
2025.11 - 2026.03
Host Trainer
Cheddars Stratch Kitchen
2023.07 - 2025.11
High School Diploma -
Omaha South Highschool
Some College (No Degree) -
University of Nebraska At Omaha