Verlene Griffis
Kearney
Summary
Dynamic Front Room Supervisor at Goodwill Store with a proven track record in team building and performance monitoring. Expert in regulatory compliance and conflict resolution, I successfully enhanced team productivity and customer satisfaction. Passionate about mentoring staff and optimizing workflows to create a safe and efficient environment.
Overview
11
11
years of professional experience
Work History
Front Room Supervisor
Goodwill Store
Kearney
01.2019 - 06.2025
- Developed strategies for increasing team productivity and efficiency.
- Assisted in the training and development of new Room Attendants.
- Handled employee grievances in accordance with company policies and procedures.
- Monitored staff performance to ensure compliance with established policies and procedures.
- Ensured proper maintenance, cleanliness, and safety of all areas.
- Adhered strictly to health and safety regulations when handling hazardous materials.
- Participated in regular meetings with management team to discuss operational issues and improvement plans.
- Provided guidance and support to Front Room Attendants during their shifts.
- Investigated incidents and accidents occurring within the premises promptly.
- Resolved customer complaints in a professional and timely manner.
- Mentored staff members on exemplary customer service to promote loyalty and retention.
- Communicated and collaborated with staff members to standardize processes and ensure smooth workflow.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Associate
Buckle Warehouse
Kearney
01.2014 - 01.2019
- Worked cooperatively with coworkers to complete tasks efficiently within deadlines.
- Provided support to other team members when needed throughout shift.
- Identified potential problems in the warehouse operations system before they became serious issues.
- Ensured compliance with all safety regulations in the warehouse environment.
- Organized and maintained warehouse space in a neat and orderly fashion.
- Received and processed customer orders, including verifying accuracy of order information.
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
Education
High School Diploma -
Aurora High School
Nebraska05-1980
Skills
- Team building
- Employee training
- Regulatory compliance
- Customer service
- Performance monitoring
- Conflict resolution
- Health and safety
- Inventory management
- Time management
- Communication skills
- Staff mentoring
- Workflow optimization
- Window cleaning
- Housekeeping
- Cleaning bathrooms
- Guest relations
- Task assignment
- Cleaning techniques
- Training and mentoring
- Task delegation
- Customer service-focused
- Cleaning practices
Timeline
Front Room Supervisor
Goodwill Store
01.2019 - 06.2025
Associate
Buckle Warehouse
01.2014 - 01.2019
High School Diploma -
Aurora High School
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