Victor Hernandez

• Developed operational strategies to enhance service delivery and customer satisfaction.
• Managed daily business operations, ensuring efficiency and adherence to industry standards.
• Trained and mentored staff on best practices in customer engagement and product knowledge.
• Implemented inventory control systems to optimize stock levels and reduce waste.
• Oversaw financial management, including budgeting, forecasting, and expense tracking.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Maintenance

• Assisted in performing routine maintenance tasks on equipment and facilities.
• Learned to operate hand and power tools safely and effectively.
• Maintained cleanliness and organization of work areas and tools.
• Supported troubleshooting efforts for mechanical issues under supervision.
• Documented maintenance activities and repairs performed on equipment.
• Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
• Ensured efficient debris removal by coordinating with waste management services during projects.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Assisted in digging, trenching and backfilling trenches and foundations.
• Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

Plumbing Experience

• Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
• Diagnosed issues in plumbing systems, recommending effective solutions to improve functionality.
• Collaborated with contractors to coordinate plumbing installations on construction projects, enhancing workflow efficiency.
• Trained new employees on equipment operation and safety standards, fostering a culture of safety and professionalism.
• Repaired plumbing systems, components, and equipment.
• Installed valves, hangers, supports, and flanges inside piping systems.
• Measured, threaded, and cut materials to correct angles.
• Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
• Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
• Independently worked on projects, while offering process coordination and cooperation with other teams.
• Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
• Assisted with repairs to steam, drainage, and sewer lines.

Mechanical Experience

• Diagnosed mechanical issues using advanced diagnostic tools and techniques.
• Managed inventory of parts and supplies, ensuring availability for timely repairs.
• Resolved complex mechanical problems through critical thinking and troubleshooting skills.
• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Coordinated with parts department to determine availability of necessary components.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

Concrete experience

• Operated concrete mixing equipment to ensure consistent material quality.
• Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
• Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
• Demolished and repaired old concrete surfaces.
• Set wood and other forming materials to prepare for concrete pours.
• Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
• Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
• Repaired damaged items using different chemicals and tools.
• Operated equipment such as forklifts safely to efficiently complete site work.
• Achieved smooth finishes on concrete surfaces, utilizing trowels and hand tools.

Drywall Experience

• Removed and replaced damaged drywall to complete repair and restoration projects.
• Filled joints between panels with multiple layers of compound to strengthen and smooth drywall and drywall joints.
• Demonstrated versatility in painting skills by adapting to different surface types, including wood, concrete, metal, and drywall.
• Performed a variety of carpentry tasks, including framing, drywall installation, and trim work for both residential and commercial projects.
• Patched holes in drywall and repaired plaster breaks and cracks.

Electrical Experience

• Installed and maintained electrical systems in residential and commercial buildings.
• Conducted routine inspections to identify and resolve electrical issues efficiently.
• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
• Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
• Spliced, joined and connected wire to fixtures and other electrical components.
• Fabricated custom and replacement parts according to specifications, using hand tools.
• Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.

Tile Experience

• Installed various types of tiles, ensuring accurate alignment and aesthetic appeal.
• Sealed joints with mortar or cement to achieve design looks and promote longevity.
• Evaluated tile materials for quality and durability, recommending optimal selections for projects.
• Used power wet saws and tile cutters to cut tiles to specifications for projects.
• Installed various flooring types including hardwood, laminate, and tile with precision.

Skid Steer and Tractor Experience

• Operated skid steer to complete site preparation, grading, and landscaping tasks efficiently.
• Completed projects in a timely manner with precise execution of excavation, grading, and leveling tasks.
• Operated or tended automatic stacking, loading and packaging machines.
• Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
• Maintained optimal skid steer performance by conducting regular inspections and addressing necessary repairs.
• Operated and maintained various types of tractors for agricultural tasks.
• Repaired tractors and mechanical equipment.

Landscaping and Tree cutting Experience

• Operated various types of mowers to maintain landscape aesthetics and health.
• Designed programs for landscape maintenance, pest management, composting, and other related topics.
• Developed and maintained efficient irrigation system for outdoor areas.
• Assisted with irrigation system maintenance and repair.
• Utilized lawn striping methods for healthy grass growing and appearance.
• Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Cut trees and shrubs to shape and maintain landscape.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Operated chainsaws and specialized cutting tools for efficient tree removal and maintenance.
• Assessed tree health and stability to determine appropriate cutting techniques and safety measures.
• Cut trees and placed felling wedges in strategic locations to achieve desired felling results.
• Reviewed tree heights and locations to establish clear and efficient plans for felling operations.
• Sawed back-cuts to leave sufficient sound wood to control fall direction.
• Inspected and repaired equipment such as wedges, machinery, lifts, saws and saw blades before and after use.
• Maintained smooth traffic flow with timely snow removal and ice control procedures.
• Operated heavy machinery proficiently for tasks such as grading, snow removal, and vegetation management along highways.

Security Experience

• Performed annual inspections on fire and security alarm systems.
• Performed interior and exterior security patrols and checks.
• Assessed potential security risks at public events by coordinating with event organizers and implementing appropriate security measures.
• Enhanced overall security by implementing effective surveillance systems and protocols.
• Safeguarded sensitive information by adhering to stringent security protocols and maintaining operational security at all times.
• Enhanced security by monitoring and controlling access to facilities.