Viktoriia Koval
Omaha
Summary
Dynamic sales professional with a proven track record at Kosmotech, adept at developing effective sales strategies and enhancing customer relations. Skilled in client service and staff training, I excel in driving revenue growth and fostering team collaboration, consistently achieving operational goals while delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Sales Representative
THE UPS STORE
Omaha, NE
07.2024 - Current
- Assisted customers with shipping, packaging, and printing services, ensuring satisfaction in service delivery.
- Processed transactions accurately using point-of-sale systems, maintaining financial integrity.
- Developed product knowledge to provide tailored recommendations to clients, enhancing customer experience.
- Collaborated with team members to meet daily operational goals while maintaining store standards.
Teacher
Blondo Childcare
Omaha, NE
02.2024 - 06.2024
- Developed engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment encouraging student participation.
- Implemented educational activities promoting social and emotional development.
- Collaborated with parents to support children's academic progress and well-being.
Sales Manager
Kosmotech
11.2022 - 12.2023
- Developed and executed sales strategies to achieve revenue targets.
- Analyzed market trends to identify new business opportunities.
- Collaborated with marketing team to enhance brand visibility and lead generation.
- Trained and mentored junior sales staff, fostering team development.
- Monitored sales performance metrics, adjusting tactics for continuous improvement.
- Conducted regular sales presentations to stakeholders, showcasing product benefits and features.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Administrator
Hotel
06.2021 - 09.2022
- Coordinated guest reservations and check-ins to ensure smooth operational flow.
- Managed front desk operations, delivering exceptional customer service and support.
- Assisted in maintaining accurate inventory of hotel supplies and equipment.
- Provided administrative support by organizing documents and managing correspondence.
Education
Master of Science - Management
University of Trade And Economics
07.2024
Bachelor of Science - Accounting
College of Trade And Economics
07.2022
High School Diploma -
School in Ukraine
06.2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations
- Sales strategy development
- Client service
- Strategic planning
- Customer success management
- Account management
- Strategy development
- Staff training
- Promotional planning
- Time management
- Social media marketing
- Product management and pricing
- Online sales strategies
- Win-loss analysis
- Solutions planning
- Attention to detail
Languages
Ukrainian
Native or Bilingual
English
Full Professional
Russian
Native or Bilingual
Polish
Limited Working
Timeline
Sales Representative
THE UPS STORE
07.2024 - Current
Teacher
Blondo Childcare
02.2024 - 06.2024
Sales Manager
Kosmotech
11.2022 - 12.2023
Administrator
Hotel
06.2021 - 09.2022
Master of Science - Management
University of Trade And Economics
Bachelor of Science - Accounting
College of Trade And Economics
High School Diploma -
School in Ukraine