William Delp
Omaha
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Talented Intake Specialist offering [Number] years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
38
38
years of professional experience
Work History
Intake Specialist
Bell Legal Group
01.2022 - 12.2023
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
Intake Specialist
Berry Law Firm
07.2022 - 12.2022
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
Project Manager
Sanitary And Improvement District #7
08.2014 - 09.2016
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution. During the emergency sewer replacement and improvement under the Loup River Bridge.
- Insured that the project meet or exceeded the Core Of Engineers, FEMA, EPA as well as the State Of Nebraska Department Of Energy requirements.
Chairman of the Board
Sanitary And Improvement District #7
09.2008 - 09.2016
- Enhanced shareholder value by implementing strategic initiatives and optimizing board governance processes.
- Led the development of corporate strategies for long-term growth, driving business expansion and innovation.
- Strengthened company''s financial performance with diligent oversight of fiscal management and risk mitigation.
- Championed corporate social responsibility efforts, fostering a culture of ethical leadership and community engagement.
Owner
BJ's Tobacco Outlet Inc.
03.1996 - 01.2016
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Project Manager
Sanitary And Improvement District #7
09.2010 - 11.2013
- Managed construction project mandated by FEMA, Army Corps Of Engineers, as well as the State Of Nebraska Department Environmental Energy, as well as the EPA to meet or exceed the 500 year flood plane to improve the dike levy system around White Tail Lake.
Platoon Sergeant
Army National Gaurd
08.1985 - 03.2006
- Enhanced platoon readiness by conducting comprehensive training programs and drills.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Reduced disciplinary incidents by implementing strict adherence to military standards and protocols.
- Improved operational efficiency with meticulous resource management and logistical planning.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
Education
Associate of Applied Science - Business Administration And Management
Metro Pollitain Community College
Omaha, NE2028
Skills
- Case Management
- Data Entry
- Group and Individual Instruction
- Conflict Mediation
- Records Management
- Research and Analysis
- Critical Thinking Skills
- Team Leadership
- Customer Relationship Management
- Business Planning
- Contract Negotiation Expertise
- Progress Reporting
Timeline
Intake Specialist
Berry Law Firm
07.2022 - 12.2022
Intake Specialist
Bell Legal Group
01.2022 - 12.2023
Project Manager
Sanitary And Improvement District #7
08.2014 - 09.2016
Project Manager
Sanitary And Improvement District #7
09.2010 - 11.2013
Chairman of the Board
Sanitary And Improvement District #7
09.2008 - 09.2016
Owner
BJ's Tobacco Outlet Inc.
03.1996 - 01.2016
Platoon Sergeant
Army National Gaurd
08.1985 - 03.2006
Associate of Applied Science - Business Administration And Management
Metro Pollitain Community College
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