William Soulliere
LINCOLN
Summary
Dynamic Technical Service Manager with a proven track record at Lester Electrical Of Nebraska, enhancing service delivery and customer satisfaction. Expert in incident management and stakeholder communication, I developed training programs that improved operational efficiency and fostered collaboration across teams, driving significant improvements in service quality and internal processes.
Overview
16
16
years of professional experience
Work History
Technical Service Manger
Lester Electrical Of Nebraska
01.2018 - Current
- Led cross-functional teams to enhance technical service delivery and customer satisfaction.
- Developed and implemented training programs for technical staff to improve operational efficiency.
- Streamlined communication processes between departments to facilitate timely issue resolution.
- Conducted regular audits of service operations, ensuring compliance with industry regulations and best practices.
- Spearheaded efforts to improve internal documentation processes enhancing knowledge sharing within the department.
- Facilitated clear communication between technical services team members and other departments, fostering strong working relationships across the organization.
Technical Service Representative
Lester Electrical Of Nebraska
02.2017 - 01.2018
- Provided technical support to customers, resolving issues efficiently and ensuring satisfaction.
- Diagnosed complex product problems using troubleshooting tools, improving resolution times.
- Analyzed customer feedback to identify trends, driving improvements in service quality and response strategies.
- Documented support interactions for future reference.
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
Marketing Communications Coordinator
Teledyne Isco
03.2010 - 01.2017
- Developed and executed integrated marketing communication plans to enhance brand visibility.
- Managed social media platforms, increasing engagement through targeted content strategies.
- Coordinated cross-functional teams for successful event planning and execution.
- Created compelling copy for various marketing materials, ensuring alignment with brand voice.
- Analyzed market trends and audience insights to inform strategic decision-making processes.
- Coordinated effective placements of media announcements, billboards and print ads for maximum effectiveness and exposure.
- Executed marketing and sales plans to consistently achieve territory targets.
- Created fresh, attractive designs with crisp graphics and engaging copy.
Education
Bachelor of Science - Marketing Management
Bellevue University
Bellevue, NEAssociate of Applied Science - Electronic Engineering
Central Community College, Columbus NE
Columbus, NESkills
- Customer support
- Incident management
- Technical support
- Budget preparation
- Stakeholder communication
- System performance tracking
- New product evaluations
- Test procedures development
- Service delivery
- Teamwork and collaboration
- Problem-solving
- Excellent communication
Timeline
Technical Service Manger
Lester Electrical Of Nebraska
01.2018 - Current
Technical Service Representative
Lester Electrical Of Nebraska
02.2017 - 01.2018
Marketing Communications Coordinator
Teledyne Isco
03.2010 - 01.2017
Bachelor of Science - Marketing Management
Bellevue University
Associate of Applied Science - Electronic Engineering
Central Community College, Columbus NE