Yael Calderon - Esquivel
Omaha
Summary
Analytical professional with extensive experience in data interpretation, statistical analysis, and trend forecasting. Proven problem-solving skills and strategic thinking complemented by technical expertise in SQL, Excel, and Snowflake. Contributed to data-driven decision-making processes that enhanced operational efficiency and improved business outcomes.
Overview
7
7
years of professional experience
Work History
Analyst II Fraud High Risk Group
FNBO
Omaha
05.2023 - Current
- Created and presented regular decks to upper management, highlighting key insights and departmental performance trends.
- Developed new reports and maintained existing ones to detect first and third party fraud.
- Monitored all card activity by establishing fraud control through comprehensive rule writing.
- Supported Analyst I staff in troubleshooting reports and analyzing fraud trends.
- Established procedures for preventing, detecting, and reporting fraudulent activities.
- Collaborated with various business units to improve fraud detection methodologies and risk management practices.
Analyst I Fraud High Risk Group
FNBO
Omaha
07.2021 - 05.2023
- Monitored high-risk accounts for transactional and non-transactional activities to mitigate fraud risk.
- Collaborated with business units to identify and assess emerging fraud trends.
- Documented findings and generated reports for management review.
- Communicated with customers regarding suspected fraudulent activities or suspicious behavior.
- Validated account activity through direct interactions with customers to ensure accuracy.
- Achieved average savings of $400,000 in exposure from First Party and Third Party Fraud.
Personal Banker
FNBO
Omaha
01.2020 - 07.2021
- Supported clients with account openings and selecting appropriate products.
- Addressed customer inquiries, providing effective and timely support solutions.
- Worked alongside team members to improve customer service quality.
- Assisted customers in account management, loan applications, and financial decision-making processes.
Senior Customer Care Specialist
FNBO
Omaha
09.2018 - 01.2020
- Managed customer inquiries through multiple communication channels, ensuring timely responses.
- Resolved complex customer issues by collaborating with internal departments effectively.
- Maintained accurate records of all customer interactions in the company database.
Education
High School Diploma -
Omaha Central High School
Omaha, NE05-2015
Some College (No Degree) - Cyber Security
Metropolitan Community College
Omaha, NESkills
- Data analysis and KPI assessment
- Fraud prevention and risk management
- SQL query development
- Experienced in report and query development in Snowflake database
- Analytical problem solving
- Report generation and trend analysis
- Rule creation
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Analyst II Fraud High Risk Group
FNBO
05.2023 - Current
Analyst I Fraud High Risk Group
FNBO
07.2021 - 05.2023
Personal Banker
FNBO
01.2020 - 07.2021
Senior Customer Care Specialist
FNBO
09.2018 - 01.2020
High School Diploma -
Omaha Central High School
Some College (No Degree) - Cyber Security
Metropolitan Community College
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