YANCI RIVERA NAVAS
La Vista
Summary
Proven multitasker and exceptional communicator, I enhanced guest experiences and sales at Olive Garden through effective team collaboration and upselling techniques. Fluent in Spanish and English, my strong work ethic and problem-solving abilities contributed to improved customer satisfaction and operational efficiency at Home Depot, showcasing my cash handling expertise and dedication to service excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
SERVER
Olive Garden
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Pro Services Cashier
Home Depot
08.2021 - Current
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Contributed to store sales goals by promoting special offers and loyalty programs to customers during checkout.
- Assisted in maintaining a clean and organized checkout area for a pleasant shopping experience.
- Provided a positive shopping experience by engaging with customers in a friendly manner while completing transactions efficiently.
- Handled customer inquiries with professionalism, resolving issues and directing them to appropriate resources when needed.
- Assisted customers by answering questions and fulfilling requests.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
SAN LORENZO HIGH SCHOOL
San Lorenzo, CA06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Multitasking and organization
- Team member support
- Problem-solving
- Excellent communication
- Bilingual in [Spanish] and english
- Quick learner
Timeline
SERVER
Olive Garden
03.2024 - Current
Pro Services Cashier
Home Depot
08.2021 - Current
High School Diploma -
SAN LORENZO HIGH SCHOOL
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