Dynamic Quality Assurance Team Lead at Universal Pure with a proven track record in enhancing operational excellence and implementing quality management systems. Skilled in regression testing and team training, I foster collaboration and adaptability, driving continuous quality improvement and ensuring compliance with industry standards. I’m also HAACP certified by the Northern Sun Consulting and as a team leader I performance orientation for new employees in our facility.
Overview
3
3
years of professional experience
Work History
Quality Assurance Team Lead
Universal Pure
08.2024 - Current
Coached and motivated Number-person QA team to develop competencies.
Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
Communicated directly with QA team to resolve user-reported problems and questions.
Used SQL to validate test results and recommend corrective actions.
Established metrics, applied industry best practices and developed new tools and processes.
Created requirements for milestones and monitored completion of tasks for QA team.
Updated training database to help resolve common issues.
Ensured compliance with industry standards by conducting regular audits on internal processes and documentation practices.
Adapted procedures to mitigate issues and improve deficiencies.
Supported quality control assessments on manufacturing floor.
Reviewed, calibrated and validated equipment used in manufacturing of Type products.
Documented testing procedures for developers and future testing use.
Clerk
Universal Pure
03.2024 - 08.2024
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Reduced errors in data entry through rigorous attention to detail and double-checking work.