Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yarelys Ortiz

Ponce

Summary

Dynamic customer service professional with extensive experience at Walgreens, excelling in problem resolution and customer support. Proven ability to enhance customer satisfaction through effective complaint handling and product knowledge. Skilled in sales closing and inventory control, consistently delivering exceptional service and fostering team collaboration to achieve store goals.

Overview

9
9
years of professional experience

Work History

Costumer Service Associate

Walgreens
05.2023 - Current

Hairstylist

Beyoutiful Salon
03.2018 - 02.2021

Makeup Artist

MAC Cosmetics
10.2016 - 01.2019

Education

Associate of Applied Science - Radiologic Technology

NUC University
04-2026

Certificate of Technical Studies - Cosmetology

Century College
Bayamón, Puerto Rico
02-2020

Certificate of Technical Studies - Barbering And Hairstyling

NUC University
Ponce
05-2013

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complex Problem-solving
  • Complaint handling
  • Stock replenishment
  • Refunds and exchanges
  • Product and service solutions
  • Sales closing
  • Inventory control
  • Account updating
  • Merchandise upselling
  • Point of sale systems
  • Retail marketing
  • Teamwork and collaboration
  • Retail store support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Costumer Service Associate

Walgreens
05.2023 - Current

Hairstylist

Beyoutiful Salon
03.2018 - 02.2021

Makeup Artist

MAC Cosmetics
10.2016 - 01.2019

Associate of Applied Science - Radiologic Technology

NUC University

Certificate of Technical Studies - Cosmetology

Century College

Certificate of Technical Studies - Barbering And Hairstyling

NUC University

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Yarelys Ortiz