Yaritza Tompkins
Holstein,NE
Summary
Dynamic customer service professional with a proven track record at Kensington Assisted Living Community, excelling in active listening and conflict resolution. Known for enhancing client satisfaction and loyalty through exceptional service and strong database management skills, consistently creating positive experiences that foster long-term relationships.
Overview
7
7
years of professional experience
Work History
CSR
Kensington Assisted Living Community
05.2024 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Cook
Adams Central HS
11.2019 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
CSR
Companions Choice Animal Hospital
01.2018 - 01.2019
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
John Adams HS
Queens, NY06-1999
Skills
- Customer service
- Active listening
- Conflict resolution
- Database management
- Animal Handling
- Time Management
Timeline
CSR
Kensington Assisted Living Community
05.2024 - Current
Cook
Adams Central HS
11.2019 - Current
CSR
Companions Choice Animal Hospital
01.2018 - 01.2019
High School Diploma -
John Adams HS
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