Yazan Al-Qaoud
Omaha
Summary
Resourceful and adaptable professional with a strong background in operations, team management, and customer service across multiple industries, including automotive. Experienced in overseeing day-to-day activities, optimizing workflows, and driving results in both hands-on and administrative roles. From vehicle repair, detailing, and sales to retail management, I bring a diverse skill set that thrives in dynamic environments. Adept at learning new systems quickly, problem-solving, and collaborating across teams to ensure smooth operations and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Professional
Quest Auto Sales
06.2023 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
Auto Sales and Service Manager
Credit Auto Sales
05.2022 - 06.2023
- Enhanced customer experience by leading sales and service initiatives.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Repaired vehicles to enhance performance and safety.
- Diagnosed mechanical issues for improved vehicle reliability.
- Enhanced dealer satisfaction with thorough follow-ups on outstanding issues, promoting long-term partnerships.
- Negotiated favorable contract terms with dealership principals, securing mutually beneficial agreements.
Grocery Team Lead
Walmart
02.2021 - 04.2022
- Streamlined inventory management for efficient stock replenishment and accurate tracking.
- Reduced shrinkage rates through diligent monitoring of expiration dates and proper rotation practices.
- Increased customer satisfaction by providing personalized service and addressing unique needs.
- Resolved customer complaints promptly, maintaining excellent relationships with patrons.
- Ensured compliance with all relevant health codes, regulations, and company policies in the execution of daily tasks within the grocery department.
- Developed strong vendor relationships for better pricing negotiations, improving profit margins.
- Oversaw ordering processes, maintaining optimal inventory levels and minimizing waste through strategic purchasing decisions.
Sales Associate
Walmart
04.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Economics
University of Nebraska At Omaha
Omaha, NE12-2025
Associate of Science - General Studies
Metropolitan Community College
Omaha, NE05-2021
High School Diploma -
Millard South High School
Omaha, NE05-2021
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Point of sale operation
- Social selling
- Cash handling
- Cold calling
- Product and service sales
- Staff training
Certification
Food Safety Certification
Power Lifting Equipment
Languages
Arabic
Native or Bilingual
Timeline
Sales Professional
Quest Auto Sales
06.2023 - Current
Auto Sales and Service Manager
Credit Auto Sales
05.2022 - 06.2023
Grocery Team Lead
Walmart
02.2021 - 04.2022
Sales Associate
Walmart
04.2020 - 01.2021
Bachelor of Arts - Economics
University of Nebraska At Omaha
Associate of Science - General Studies
Metropolitan Community College
High School Diploma -
Millard South High School
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