Yazmin Garcia Martinez
Omaha
Summary
I am a very caring person, and I love spending quality time with my family. I love to work hard, accomplish my goals, and I'm very passionate about what I do.
Dedicated Room Service Ambassador with proven success in delivering exceptional customer service and ensuring guest satisfaction. Skilled in effective communication and problem resolution, with a strong focus on attention to detail and team collaboration.
Overview
1
1
year of professional experience
Work History
Room Service Ambassador
Methodist Jennie Edmundson Hospital
Council Bluffs
03.2024 - 01.2025
- Delivered meal orders to patients while ensuring prompt and friendly service.
- Collaborated with kitchen staff to coordinate special dietary needs efficiently.
- Maintained cleanliness and organization of room service trays and equipment.
- Assisted patients with menu selections, providing detailed descriptions of items.
- Handled patient inquiries and resolved issues related to meal service promptly.
- Monitored inventory levels of food supplies and communicated needs to supervisors.
- Trained new staff on proper food handling procedures and customer service standards.
- Ensured compliance with health regulations during food delivery processes.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Checked inventory levels of supplies needed for room service operations on a regular basis.
- Maintained accurate records of all orders placed by customers for tracking purposes.
- Delivered room service trays to guest rooms efficiently and on time.
- Responded immediately to inquiries from guests regarding orders or special requests.
- Assisted guests with their orders and ensured accuracy of all food items served.
Retail Sales Associate
Tjmax
Council Bluffs
10.2023 - 02.2024
- Maintained clean and organized sales floor for optimal shopping experience.
- Stocked merchandise on shelves and ensured proper product placement.
- Collaborated with team members to meet daily sales goals and objectives.
- Provided product knowledge to customers, enhancing their shopping experience.
- Set up promotional displays to attract customer attention and increase sales.
- Handled customer returns and exchanges following store policies efficiently.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Education
High School Diploma -
Metropolitan Community College
Omaha, NESkills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Effective communication
- Problem resolution
- Spanish/English speaker
- Great customer service
- Attention to detail
- Guest relations
- Hospitality industry
Languages
Spanish
Professional
Timeline
Room Service Ambassador
Methodist Jennie Edmundson Hospital
03.2024 - 01.2025
Retail Sales Associate
Tjmax
10.2023 - 02.2024
High School Diploma -
Metropolitan Community College