Yimara Sosa
Omaha
Summary
Journalist by profession with more than five years of experience dedicated to customer service and knowledge in social media.
Organized and dependable successful at managing multiple priorities with a positive attitude, with the willingness to take on added responsibilities to meet team goals.
I quickly capture and resolve customer concerns, to maintain an impeccable corporate brand. Willing to share my knowledge and easy to work as a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sam’s Club
Personal Shopper
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist • Front Desk
Senses Beauty Lounge
01.2022 - 02.2023
- Delivered exceptional customer service in a fast-paced environment by directing 50+ daily inquiries through phone and email leading to increased efficiency and unparalleled client experiences.
- Direct client inquiries, resolve conflicts, and confirm appointments with external offices.
- Design, manage & deliver the implementation new filing system that increased efficiency across teams by 25%, while maintaining exceptional organization and attention to detail through the transition process.
Journalism
Public Relations
02.2017 - 12.2020
- I received businessmen of different nationalities to make them aware of the importance of investing in the colon free zone to import or export their products.
- I presented at national fairs the importance of implementing electronic commerce on our platforms.
- I Participated in international business conferences, providing our services in countries such as Peru, the Dominican Republic, Ecuador, Costa Rica, Dubai among others, managing to capture the interest of businessmen to establish companies in the colon free zone.
- I visited China to learn about its factories and communication media with the intention of training and preparing myself for new opportunities, towards my work area and sharing them with my colleagues and achieving a better strategic advance in social networks.
Education
Bachelor of Journalism - Audiovisual Media Production
Latina University of Panama
02.2013
Skills
- Problem Resolution
- Management of Incidents
- Communicative skills
- Capacity to Work Under Pressure
- Marketing
- Calm under pressure
- Organization and time management
- Create Visual Content
- Project Management
- Social Media
- Planning
- Microsoft Work / Excel
- Handling money
Certification
- Human Development.
- The Power of Storytelling.
- Emotional Intelligence and Motivation at Work.
- The Professional Woman and her Challenges in the 21st century.
-INADEH Panama Certification
- The Integral Announcer, HABLA.com - 2020
Languages
Spanish
English
Timeline
Sam’s Club
Personal Shopper
10.2023 - Current
Receptionist • Front Desk
Senses Beauty Lounge
01.2022 - 02.2023
Journalism
Public Relations
02.2017 - 12.2020
- Human Development.
- The Power of Storytelling.
- Emotional Intelligence and Motivation at Work.
- The Professional Woman and her Challenges in the 21st century.
-INADEH Panama Certification
- The Integral Announcer, HABLA.com - 2020
Bachelor of Journalism - Audiovisual Media Production
Latina University of Panama
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