Yinet Corrales Pla
Grand Island
Summary
My university studies included, Businesses administration, Customer Service, Economy (accounting and Finance), Leadership, Tourism and Hospitality, Budget Management, Influence in to the Market, Optimization of Strategies, Inventory (Production, Distribution and Consumption), Psychology, Basics on computer programs, Superior Math, Statistics, Interpersonal communication, Commercialization, Strategic Management, HR Management, Quality Administration, Visual appreciation, Integrated Project Management, Restauration Management, and Others.
Which has allowed me to exercise along of all my work experience with high standards and results.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Carter's
04.2025 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced payroll discrepancies by implementing thorough auditing processes and addressing any issues promptly.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Assistant Manager
Old Navy
09.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Using Daily and Medella results, to improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enhanced team productivity by streamlining operational processes. Executing Visual Merchandising, Aplications, Product operations, Playbook, SOP, Delivery estimate report, events HUB, Reports.
Receiving Supervisor
Burlington
07.2023 - 09.2024
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Conduct the team to a zero backlog daily.
- Coaching and teaching in the moment .
- Focus on the little things to obtain big results .
Truck Distpach
E & L Trucking
07.2021 - 12.2023
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed routine maintenance on truck to keep in working order.
- Answered roadside assistance calls for tows and other vehicle support.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Costumer Service Supervisor
Burlington
06.2023 - 07.2023
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created customer support strategies to increase customer retention.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Sales Floor Associate
Burlington
01.2023 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Recommended accessories and complementary purchases to boost revenue.
- Utilized customer feedback to improve services and apply best practices.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Machine Operator
JBS Swift
05.2019 - 02.2020
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Quickly shut down equipment in emergency situations following protocols.
- Suggested specific ideas for process, productivity and safety improvements.
Operator
A1 Fiver Glass
01.2019 - 04.2019
- Efficiently read and interpreted blueprints.
- Provided on-the-job training to newly hired workers and team members.
- Fed raw materials into machines.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Adjusted machines to increase productivity for runs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Reviewed production schedules and streamlined processes.
- Prepared reports and technical documentation of day-to-day production processes.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Drilled floors, hung plywood, and applied [Product] to achieve production requirements.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
Team Leader
JBS Beef Plant
11.2014 - 11.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
Operations Assistant
Cuba
01.2010 - 07.2014
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided administrative support with accurate document preparation and data entry.
- Developed strategies to streamline operational processes and reduce costs.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Education
Bachelor of Tourism Studies And Management - Tourism Management
Maximo Gomez University
07.2012
Skills
- Computer Skills
- Teamwork and Cooperation
- Effective Communication
- Interpersonal Skills
- Inventory Management
- Logistics Management
- Labor Relations
- Data Analysis
- Marketing
- Customer Retention
- Customer Service
- Business Planning
- Operations Management
- Business Administration
- Sales Techniques
- Time Management
- Sales management
- Schedule Preparation
- Budget Control
- Team Leadership
- Money handling
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff supervision
spanish, english
I am able to write, read and speak both languages.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Carter's
04.2025 - Current
Assistant Manager
Old Navy
09.2024 - 04.2025
Receiving Supervisor
Burlington
07.2023 - 09.2024
Costumer Service Supervisor
Burlington
06.2023 - 07.2023
Sales Floor Associate
Burlington
01.2023 - 06.2023
Truck Distpach
E & L Trucking
07.2021 - 12.2023
Machine Operator
JBS Swift
05.2019 - 02.2020
Operator
A1 Fiver Glass
01.2019 - 04.2019
Team Leader
JBS Beef Plant
11.2014 - 11.2018
Operations Assistant
Cuba
01.2010 - 07.2014
Bachelor of Tourism Studies And Management - Tourism Management
Maximo Gomez University
Similar Profiles
Katelyn SheeksKatelyn Sheeks
Sales Manager at Carter'sSales Manager at Carter's
Austin RiceAustin Rice
Routing and Waving Coordinator at Carter'sRouting and Waving Coordinator at Carter's
Meghan VaughanMeghan Vaughan
Store Manager at Carter'sStore Manager at Carter's
Carlos CortesCarlos Cortes
Electrician at CommonwealthElectrician at Commonwealth
Shiloh SchiltzShiloh Schiltz
Line Cook at Burger KingLine Cook at Burger King