Zac Cramer
Omaha,Nebraska
Summary
Adept at driving customer satisfaction and streamlining sales processes, I leveraged my expertise in client relationship management and inventory management at companies like Cintas. Known for my positive attitude and adaptability, I consistently enhanced service standards and operational efficiency, achieving notable success in both delivery and sales roles.
Overview
13
13
years of professional experience
Work History
Delivery Driver
EBK Logistics
08.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Sales and Service Representative
Cintas
08.2021 - 08.2023
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivery Driver
EBK Logistics
04.2021 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Collections Agent
Alorica
01.2021 - 03.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Restaurant Manager
Mamas Pizza
12.2011 - 12.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Fostered positive work environment, leading to decrease in staff turnover.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Elkhorn High School
Elkhorn, NE05.2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- Client relationship management
- Payment collection
- Sales strategy development
- Multitasking and organization
- Clear communication
- Customer interaction
- Courteous and polite demeanor
- Attention to detail
- Documentation and reporting
- Adaptability
Timeline
Delivery Driver
EBK Logistics
08.2023 - Current
Sales and Service Representative
Cintas
08.2021 - 08.2023
Delivery Driver
EBK Logistics
04.2021 - 08.2021
Collections Agent
Alorica
01.2021 - 03.2021
Restaurant Manager
Mamas Pizza
12.2011 - 12.2020
High School Diploma -
Elkhorn High School
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