Zac Cramer
Omaha,Nebraska
Summary
Adept at driving customer satisfaction and streamlining sales processes, I leveraged my expertise in client relationship management and inventory management at companies like Cintas. Known for my positive attitude and adaptability, I consistently enhanced service standards and operational efficiency, achieving notable success in both delivery and sales roles.
Overview
13
13
years of professional experience
Work History
Delivery Driver
EBK Logistics
Omaha, NE
08.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Sales and Service Representative
Cintas
Omaha, NE
08.2021 - 08.2023
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivery Driver
EBK Logistics
Omaha, NE
04.2021 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Collections Agent
Alorica
Omaha, NE
01.2021 - 03.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Restaurant Manager
Mamas Pizza
Omaha, NE
12.2011 - 12.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Fostered positive work environment, leading to decrease in staff turnover.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Elkhorn High School
Elkhorn, NE05.2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- Client relationship management
- Payment collection
- Sales strategy development
- Multitasking and organization
- Clear communication
- Customer interaction
- Courteous and polite demeanor
- Attention to detail
- Documentation and reporting
- Adaptability
Timeline
Delivery Driver
EBK Logistics
08.2023 - Current
Sales and Service Representative
Cintas
08.2021 - 08.2023
Delivery Driver
EBK Logistics
04.2021 - 08.2021
Collections Agent
Alorica
01.2021 - 03.2021
Restaurant Manager
Mamas Pizza
12.2011 - 12.2020
High School Diploma -
Elkhorn High School