Zachary Kraft
Omaha
Summary
With over 6 years of various customer service experience, I am a dedicated Diesel Technician that believes in the highest customer satisfaction. Using factory procedures, common or special tools, and a good grasp on mechanical knowledge, I repair their investments. I work through any jobs from start to finish, starting with diagnostics, to quotes, the repair, and final verification.
Overview
3
3
years of professional experience
Work History
Diesel Technician
RDO Truck Centers
Omaha, NE
06.2023 - Current
- Diagnosed and repaired diesel engines, followed factory procedures for a proper repair.
- Conducted preventative maintenance on various heavy-duty trucks and specialized bodies.
- Utilized diagnostic tools to identify mechanical issues efficiently and accurately.
- Mentored peers in general troubleshooting techniques and best practices for repairs.
- Worked with service advisors and shop foreman to streamline repair strategies for the customer.
- Professionally quoted all repair scenarios, including wreck damage, suspension overhauls, and in-depth engine repairs.
Education
Associate of Applied Science - Diesel Technology
Iowa Western Community College
Council Bluffs, IA07-2025
High School Diploma -
Roncalli Catholic High School
Omaha, NE05-2023
Skills
- Performed scheduled and unscheduled maintenance
- Follow all workplace safety practices
- Experienced with all common shop tools and specialty manufacturer tools
- Safely and efficiently use an OA torch and welder
- Heavy-duty truck operation, automatic or manual transmissions
- HVAC, fuel, cooling, and lubrication system maintenance
- Work solo or in a team
- Comfortable in a shop environment or on road calls
- Understand hydraulic and electrical systems and associated dangers
- Operate a forklift for various tasks
Timeline
Diesel Technician
RDO Truck Centers
06.2023 - Current
Associate of Applied Science - Diesel Technology
Iowa Western Community College
High School Diploma -
Roncalli Catholic High School