Zachary Phillips

• Work closely with AFPKI personnel to manage and validate digital certificates for LRA users.
• Ensure daily system compliance with PKI protocols, including encryption, authentication, and digital signature processes.
• Coordinate certificate issuance, renewal, revocation, and troubleshooting to support secure access to LRA digital platforms.
• Serve as the point of contact between LRA and AFPKI for technical matters involving cryptographic keys and identity management.
• Monitor system performance and PKI-related functions, escalating issues as needed to AFPKI or internal IT teams.
• Assist in educating LRA staff on PKI procedures, usage of certificates, and cybersecurity best practices.
• Participate in audits, documentation, and reporting related to digital identity and PKI infrastructure.
• Contribute to process improvements to enhance the efficiency and security of LRA-AFPKI interactions.

I am responsible for maintaining and supporting user-level IT systems, including computers, network equipment, communication devices, and software applications. I provide technical assistance to personnel by troubleshooting hardware and software issues, performing system installations and updates, and ensuring cybersecurity protocols are followed. My duties also include managing user accounts, configuring workstations, and coordinating with higher-level support teams to resolve complex technical problems. Through consistent system monitoring and preventive maintenance, I help ensure mission readiness by keeping all client systems operational, secure, and aligned with Air Force standards.

As a Help Desk Analyst at the The Marine Corp Enterprise Service Desk, I provide frontline technical support to end-users by diagnosing and resolving hardware, software, and network issues. I handle incoming service requests via phone, email, and ticketing systems, ensuring timely and effective resolution while maintaining high levels of customer satisfaction. My role involves installing and configuring software, managing user accounts and access rights, and escalating complex issues to appropriate IT teams when necessary. I also assist in documenting solutions, maintaining knowledge bases, and supporting system rollouts and updates to ensure smooth and uninterrupted IT operations across the organization.

As an Executive IT Support Specialist for the military, I provided rapid and reliable remote and on-site technical support to wing-level executives, including the base commander, high-ranking officials, VIPs, and visiting public figures. My responsibilities included managing, building, repairing, configuring, and procuring both hardware and software to meet mission-critical needs. I conducted client and network-level troubleshooting on Cisco and GVS VTC systems, ensuring uninterrupted, high-quality communication for AETC-level video teleconferences and other essential meetings. My role demanded a high level of discretion, technical expertise, and responsiveness to support top-tier leadership in a fast-paced, security-sensitive environment.