Zachoriah Love
Cedar Rapids,IA
Summary
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Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista, Retail Associate, Kitchen Team Member
SSP America
Cedar Rapids, IA
11.2025 - Current
- Maintained cleanliness and organization of 3 workstations to ensure operational efficiency.
- Prepared and served high-quality beverages in fast-paced environment averaging 100 each day.
- Assisted in training 5 new baristas on beverage preparation techniques and customer service standards.
Crew Member
Papa Johns
Cedar Rapids, IA
03.2025 - 11.2025
- Delivered excellent customer service by preparing quality pizzas, taking phone and in-person orders, and ensuring customer satisfaction.
- Thrived in a fast-paced environment while maintaining efficiency and teamwork during closing shifts.
- Delivered exceptional customer service, ensuring satisfaction with orders and timely resolution of issues.
- Answered phone promptly and without issue, noted down customer information including addresses and phone numbers. Ensured customer safety by never repeating personal information (including payment information) aloud.
Lifeguard
Adventureland
06.2024 - 09.2024
- Provided exceptional customer service while ensuring the safety of guests through active surveillance and quick response.
- Supported park operations by assisting with cleanup, safety checks, and guest assistance.
- Responded promptly to emergencies, administering first aid and CPR as necessary.
- Assisted in maintaining cleanliness and organization of pool facilities.
- Educated guests on water safety rules and proper usage of equipment.
Crew Member
McDonald’s
02.2024 - 07.2024
- Engaged with customers to take orders and manage payments accurately.
- Prepared and cooked food items while maintaining quality, speed, and compliance with safety protocols.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Assisted in training new crew members on operational procedures and customer service standards.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Metro High School
Cedar Rapids, IA05-2022
Skills
- Customer Service & Communication
- Point-of-Sale (POS) Systems
- Food Preparation & Sanitation
- Cash Handling & Accuracy
- Drive-Thru Operations
- Bilingual: English & Spanish (Conversational)
- CPR Certified
- Conflict Resolution & Teamwork
Accomplishments
- Impact Life Award in 2022
- ServSafe Manager Certification Accomplished in 2022
- Published Author as of October 2025
- CPR Training Accomplished
- Elis Lifeguard Certification Accomplished in 2024; willing to recertify with the Red Cross or otherwise.
Certification
ServSafe Manager Certification (2024)
Languages
English
Spanish
Chinese (Mandarin)
Timeline
Barista, Retail Associate, Kitchen Team Member
SSP America
11.2025 - Current
Crew Member
Papa Johns
03.2025 - 11.2025
Lifeguard
Adventureland
06.2024 - 09.2024
Crew Member
McDonald’s
02.2024 - 07.2024
High School Diploma -
Metro High School