Zachrey Miller
Elkhorn
Summary
Dynamic Fresh Team Manager at Sam's Club with a strong focus on safety and compliance. Proven track record in performance-driven leadership, enhancing team morale and achieving significant sales improvements. Skilled in process improvement and visual merchandising, empowering associates to excel while fostering a people-centered environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fresh Team Manager
Sam's Club
Omaha
08.2022 - Current
- Ensuring public food safety processes, such as the grind log, are being followed daily, and explaining the effect of our daily processes on members' day-to-day lives.
- Recognized and rewarded the team around metrics such as spark, sales increases, and quality improvement, boosting morale and motivation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance, coaching, and mentoring to individuals aspiring to do more within the company or in their personal lives.
- Led regular team meetings to communicate fresh metric goals, and discuss ideas to improve.
Merch Compliance/Front End Manager
Sam's Club
Omaha
04.2021 - 08.2022
- Ensure that all associates are aware of the AP-09 process when it comes to theft throughout the club.
- Organize and implement monthly safety action plans that have seasonally relevant and club-specific topics.
- Delegate and follow up on tasks given to the safety team, such as emergency lights, fire exits, first aid kits, and spill stations.
- Partnered with other club management when it came to safety walks throughout each area in the club.
- Pushed front-end team leads to strive for credit and plus goals by being hands-on while teaching and training their team.
- Challenged associates to have fun by challenging each other when it comes to performance with plus and credit.
- Set goals for the entire team to reach, which would lead to fun rewards, such as having a pie thrown in my face.
Merchandising Manager
Sam's Club
Lincoln
04.2020 - 04.2021
- Responsible for safety on the sales floor, whether it is lifting techniques, forklift compliance, steel safety, or slip, trip, and fall.
- Delegated and followed up with merchandising team leads on layout execution, audits, and OYI completion.
- Empowered associates to take pride in their business by creating exciting features and challenging each other through sales.
- Implemented the clean, neat, and straight expectations into associates' day-to-day work routine.
- Created cleaning schedules to help create a welcoming shopping environment throughout the sales floor.
Member Specialty Manager
Sam's Club
Lincoln
06.2019 - 04.2020
- Focused on front-end safety, specifically around loading and unloading the register belts, and collecting carts in the parking lot.
- Encouraged associates to talk about scan-and-go to increase our adoption rate and members' satisfaction around checking out with us.
- Constantly had a hands-on approach when it came to teaching and training credit and plus techniques, by working as a runner on registers.
- Followed up with register overs/shorts that were sent out in nightly recaps from front-end leads.
- Coached for improvement when it came to missed items at the registers, using BOB and LISA.
Merchandising Manager
Sam's Club
Lincoln
08.2018 - 06.2019
- Responsible for safety on the sales floor, whether it is lifting techniques, forklift compliance, steel safety, or slip, trip, and fall.
- Delegated and followed up with merchandising team leads on layout execution, audits, and OYI completion.
- Empowered associates to take pride in their business by creating exciting features and challenging each other through sales.
- Implemented the clean, neat, and straight expectations into associates' day-to-day work routine.
- Created cleaning schedules to help create a welcoming shopping environment throughout the sales floor.
Education
High School Diploma -
Lincoln Northstar
Lincoln, NE05-2016
Skills
- Safety focused
- People centered
- Performance driven
- Compliance
- Process improvement
- Visual merchandising
Accomplishments
- Fresh trainer for Market 8
- A part of the management team for 8146 Regional/Market Club of the year for 2021
- Shareholders representative for 6413 in May of 2018
Certification
- Fresh Serve Safe Certified
- Liscense2Lead Certified
- Forklift License
- Class AB Gas Station Certified
Timeline
Fresh Team Manager
Sam's Club
08.2022 - Current
Merch Compliance/Front End Manager
Sam's Club
04.2021 - 08.2022
Merchandising Manager
Sam's Club
04.2020 - 04.2021
Member Specialty Manager
Sam's Club
06.2019 - 04.2020
Merchandising Manager
Sam's Club
08.2018 - 06.2019
High School Diploma -
Lincoln Northstar