Zulemma Morales
Lincoln
Summary
Bilingual with substantial communication skills, people skills, and computer proficiency.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
ALLO Communications
05.2024 - Current
- As a customer service representative, I take inbound calls from current and potential customers
- I have learned to operate multiple softwares and programs simultaneously to create and modify accounts, and help resolve any potential issues that customers may be facing
- I also work with technicians and sales reps to coordinate with account set up and adjustment
Assistant Leasing Manager
The Richdale Group
02.2022 - 03.2024
- As a leasing agent, I showcase vacant apartments to potential future renters
- Record and update details of prospective and existing landlords and tenants into computer database
- Complete lease applications / assist with verification of application information
- Maintain and store documentation effectively
- Accept rent payments, security deposits and other applicable fees
- Since becoming assistant manager my additional responsibilities include; purchasing inventory for maintenance and office materials, schedule vendors, handle escalated complaints, and provide support and training to new employees
Server/Bartender/Hostess
El Toro Mexican Restaurant
01.2019 - 01.2023
- Familiarize guests with menu and daily specials
- Accurately record food and drink orders
- Run meals out, take takeout orders, answer phone calls and answer customer questions
- Maintain a clean work environment, greet customers and get them seated
In Home Caregiver
Home Care Assistance
02.2021 - 08.2021
- As a homecare provider, I assisted with personal care, following a prescribed healthcare plan
- Ensuring the client's home is organized according to their needs and, light housework
- Providing emotional support and encouragement to perform necessary tasks, mobility assistance, and monitoring and reporting changes in health, behavior, and needs
Crew Member/Cashier
Wendy's
08.2019 - 01.2021
- Provide a positive customer experience with friendly and courteous service
- Assist customers by checking them out, bagging up their food, collecting payment, and giving appropriate change back
- Responsible for restocking when product is low
- Maintain a clean and tidy work environment
Education
High school diploma -
Southwest High School
Lincoln, NE01.2019
Skills
- Customer Service
- Computer Skills
- Sales Experience
- Property Leasing
- Yardi
- Phone Etiquette
- Leadership Experience
- Time Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
ALLO Communications
05.2024 - Current
Assistant Leasing Manager
The Richdale Group
02.2022 - 03.2024
In Home Caregiver
Home Care Assistance
02.2021 - 08.2021
Crew Member/Cashier
Wendy's
08.2019 - 01.2021
Server/Bartender/Hostess
El Toro Mexican Restaurant
01.2019 - 01.2023
High school diploma -
Southwest High School
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