Allison Penas-Hull
Lincoln
Summary
Excels in high-pressure environments, proficient organizational skills and exceptional customer service. Upbeat and excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist with table bussing during busy times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Lazlo's Brewery and Grill
10.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
BARISTA
The Mill Coffee & Tea
08.2022 - 06.2024
- Assisted with opening, closing, and shift change tasks such as cleaning and restocking
- Demonstrated excellent customer service while still maintaining quality of the products
- Assisted customers with menu and finding other products while utilizing customer service skills
- Performed cash handling responsibilities and register transactions
- Maintained a clean environment by following safety and sanitation regulations
- Demonstrated organizational skills when stocking inventory or prepping ingredients for drinks
CASHIER
Super Saver/B&R Stores
10.2021 - 10.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers
- Assisted with training and mentoring new team members
RESTAURANT TEAM MEMBER
Chipotle Mexican Grill
10.2021 - 02.2022
- Demonstrated ability to work in a fast-paced and stressful environment while still providing excellent customer service
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment
- Prepared and served food to customers
- Processed payments and completed register transactions accurately
- Processed customer orders quickly and accurately using
Education
HIGH SCHOOL DIPLOMA -
East High School
05.2022
Skills
- Organizational Skills
- Customer Service
- Punctuality
- Cooperative Attitude
- Team collaboration
- Work ethic and integrity
Certification
- CNA- Certified Nursing Assistant
- BLS- Basic Life Support
Timeline
Host
Lazlo's Brewery and Grill
10.2024 - 03.2025
BARISTA
The Mill Coffee & Tea
08.2022 - 06.2024
CASHIER
Super Saver/B&R Stores
10.2021 - 10.2022
RESTAURANT TEAM MEMBER
Chipotle Mexican Grill
10.2021 - 02.2022
HIGH SCHOOL DIPLOMA -
East High School