David Riggs
La Vista
Summary
Operations Manager and Low Voltage Technician with extensive experience in Systems Administration and IT Services. Proven ability to troubleshoot and resolve issues swiftly, ensuring seamless system operations in dynamic environments. Expertise in Network Infrastructure, hardware/software installation, and configuration of access control and IP camera systems. Strong skills in customer service, strategic planning, and team training, fostering efficient operations and superior user experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
A United Automatic Door & Glass
05.2019 - 12.2021
ASI Systems Inc.
11.2011 - 05.2019
- Installation & Configuration of Intrusion Systems, Access Control Systems, Analog and IP Camera Systems, Building Network Racks and setting up of Data Center and Audio/Video Systems.
- Troubleshooting: Fix software, and network issues.
- Maintenance: Perform updates, checks, and cleaning.
- After Hours Support: Assist customers, staff or coworkers to de-escalate issues and formulate a solution.
- Installation Management: Gather feedback, create SOPs, monitor SLAs, and train staff for efficient tech support.
- Network Management: Maintain and troubleshoot all systems, VMS software, routers, switches, and Wi-Fi.
- Internet Connectivity: Ensure reliable internet for online systems.
- Security: Protect all operating systems. Implement firewalls and intrusion protection.
- Data Center / Call Center Build Outs: Build and install network racks, install cabling, switches, termination, patch panels, firewalls for clients with the highest levels of security and criteria.
- Cable Management: Route, install, and replace CAT 5, Coax, and Fiber cables.
- Training Coordination: Lead on-site training sessions for staff and support site thru their go live.
- RMA Processing: Manage and process return merchandise authorization.
Education
High School - undefined
Ely High School
Pompano Bch., Florida01.1990
Websites
Certification
Kantech and Brivo Access control. Alarm.com and Total Connect. Avignon, American Dynamics and Axis VMS.
Timeline
A United Automatic Door & Glass
05.2019 - 12.2021
ASI Systems Inc.
11.2011 - 05.2019
High School - undefined
Ely High School
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