Nicole Klusaw
Omaha
Summary
Former Produt and Operations leader with a strong background in shipment, signage, and markdowns. Skilled in training and mentoring associates, displaying exceptional leadership abilities. Demonstrates excellent problem-solving and strategic thinking skills.
Overview
7
7
years of professional experience
Work History
Product and Operations Leader
Old Navy
10.2024 - 02.2025
- Oversaw the shipment process by managing pallet counts, coordinating product unpacking, and supervising employees during receiving operations. Ensured efficient processing and timely placement of merchandise on the sales floor.
- Managed signage placement and ensured accurate labeling for sale items.
- Partners with merchandising leaders to ensure execution of markdowns, signage, and marketing align with merchandise placement.
- Assisted customers at the cash wrap by providing guidance on the loyalty program and the benefits of the Old Navy Credit Card.
- Provided coaching to associates on credit card presentations, trained and supported them in delivering exceptional customer service, and assisted with addressing any questions or concerns.
- Responsible for leading the team on duty by distributing bags and carts to customers, addressing inquiries, initiating fitting room operations, and providing assistance to associates as needed.
Senior Lead
Old Navy
12.2022 - Current
- Assist the POL with shipment, markdowns, and sinage. If needed, can take charge and lead those tasks. Supports the sales floor and fitting rooms while making customer service the number one priority. Provides assistance at the cashwrap while educating customers about sales, the loyalty program, and the Old Navy Credit Card. If needed, can be in charge and help answer any of the customers or employees questions.
Sales Associate
Old Navy
05.2021 - 12.2022
- Maintained clean and organized work environment, supported fitting room and sales floor, provided cashier services through register transactions, established positive customer service experience
Client Advocate
Haven House
08.2022 - 12.2022
- Answering phone calls, documenting client paperwork, advocating for clients as they go through hard times, weekly on call rotation for the 24/7 crisis hotline, provide assistance with filling out protection orders, offering clients emergency shelter services, demonstrating empathy and guidance to clients, assisting in securing in long-term housing, composing thank you letters to donors, and educating the community through the outreach program.
Cashier
09.2017 - 10.2017
- Delivered cashier and cash transactions through customer service, ensured child safety through redirecting, provided a positive customer service experience, resolved issues when needed.
Education
Bachelor of Science in Human Service Counseling -
Wayne State College
Wayne, NE12.2022
Skills
- Customer Service
- Communication
- Problem-solving
- Time management
- Empathy
- Active Listening
- Organizational abilities
- Product Knowledge
- Collaboration and teamwork
- Customer support
- Problem-solving skills
Activities
- Theta Eta Sigma National Honor Society (TRIO Honor Society)
- Tau Upsilon Alpha National Honor Society (Human Services National Honor Society)
References
Nathan Kerby
Old Navy General Manager
Westroads Mall
10000 California St Suite 1237, Omaha, NE 68114
402 390-5002
Kathryn Allen
Old Navy General Manager
Shadow Lake Towne Center
7902 Towne Center Pkwy Ste #119, Papillion, NE 68046
402 331-1192
Timeline
Product and Operations Leader
Old Navy
10.2024 - 02.2025
Senior Lead
Old Navy
12.2022 - Current
Client Advocate
Haven House
08.2022 - 12.2022
Sales Associate
Old Navy
05.2021 - 12.2022
Cashier
09.2017 - 10.2017
Bachelor of Science in Human Service Counseling -
Wayne State College
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