PHILLIP RADER
Omaha
Summary
With over 15 years of experience in enterprise, business to business (B2B), and call center sales environments, I am a hands-on, customer-focused account manager who consistently achieves top results. My commitment lies in understanding the technology and systems necessary to address individual customer concerns and objectives, allowing me to serve as a trusted advisor. I ensure effective and efficient solutions that meet compliance and operational needs, striving to exceed expectations. Through project management, strategic planning, negotiation, and innovative growth opportunities, I am dedicated to maintaining unmatched customer service standards. Additionally, my expertise lies in building, training, and leading successful teams that excel in managing client relationships.
Overview
14
14
years of professional experience
Work History
Sr. Account Growth Strategist
Thryv
01.2025 - Current
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
- Spearheaded the development of strategic plans, ensuring alignment between short-term tactics and long-term goals.
- Led brainstorming sessions, fostering a culture of innovation and creative problem-solving within the organization.
- Drove innovation by encouraging culture of creativity and experimentation within team.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Sr Software Sales Consultant
Thryv
04.2024 - Current
- Conducted in-depth product demonstrations to showcase software capabilities and address customer pain points effectively.
- Strengthened relationships with clients through regular follow-ups and prompt resolution of any issues or concerns.
- Developed persuasive proposals that highlighted value propositions tailored specifically toward each potential client''s needs.
- Participated in regular team meetings to share best practices, discuss market trends, and report on individual progress toward goals.
- Established strong rapport with prospective clients through active listening skills and genuine interest in their unique challenges and goals.
- Contributed additional revenue to sales plans through resale opportunities.
Marketing Consultant / Account Manager
Dex Media
01.2011 - Current
- Company Overview: Print and digital marketing company
- Responsible to develop marketing campaigns that help clients attract site traffic and convert that traffic into new leads for the business
- Develop creative and personalized print and digital marketing solutions to include web, social media (SMM), mobile, direct mail, point of sale (POS), and other marketing automation
- Manage complex customer relationships, initiate and respond to return on investment (ROI) opportunities, ensuring high-quality relevant content and compliance
- Awarded 'Circle of Champions' for quarterly performance in 2014, 2015, 2017 and 2018
- Earned 'Top Performer' as a Marketing Consultant, 2014 and 2015
- Recognized as 'Best in the West' in 2012, 2014, and 2015
- Ranked 7th locally; 38th of 200 in the company for sales achievements
- Promoted to manager of revenue accounts
- Increased revenues by $60,000 in 1st year
- Selected to address specialty accounts, increasing client retention to 87%
- Pioneered initiative to build an inbound marketing team, increasing team size by 1200%
- Print and digital marketing company
Supervisor BGC
Thryv
05.2022 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented Selling the Thryv way, as well as coaching to it
Education
High School Diploma -
Millard South High
Omaha, NE05-2006
Skills
- Customer Service
- Business Development
- Key Account Growth
- Strategic Planning
- Custom Solutions
- Analytics / Metrics
- Technical Support
- Client Engagement
- Product Selection
- Project Management
- Process Improvement
- Cost Savings Initiatives
- Quality Assurance
- Website Development
- Search Engine Marketing (SEM)
- Search Engine Optimization (SEO)
- Digital Services
- Social Media Platforms
- Microsoft Office Suite
- G Suite / Google Apps
- Adobe Acrobat
- Billing Systems
- Records Management
- Customer Relationship Management (Salesforce)
- KPI monitoring
- Data analytics
- Online media campaigns
- Advertising strategies
- Continuous improvement
- Analytical thinking
- Self motivation
- Task prioritization
- Team building
- Microsoft Excel
Accomplishments
- Supervised a team of 15 staff members.
- Had BGC achieve 100% of KPI and sales metrics for 2 and 1/2 years straight
- Have won Done3 twice
- Multiple MVP awards
- yearly objective award twice
- Accelerator award winner
Awards
- Top Sales Achiever
- Most Valuable Player
- Best in the West
- Circle of Champions
Technology Skills
- Website Development
- Search Engine Marketing (SEM)
- Search Engine Optimization (SEO)
- Digital Services
- Social Media Platforms
- Microsoft Office Suite
- G Suite / Google Apps
- Adobe Acrobat
- Billing Systems
- Records Management
- Proposal Builder Software
- Customer Relationship Management (Salesforce)
Timeline
Sr. Account Growth Strategist
Thryv
01.2025 - Current
Sr Software Sales Consultant
Thryv
04.2024 - Current
Supervisor BGC
Thryv
05.2022 - 04.2024
Marketing Consultant / Account Manager
Dex Media
01.2011 - Current
High School Diploma -
Millard South High
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