Evan Jamail
Omaha
Summary
Proven in enhancing customer satisfaction at Rocket Car Wash And Detail Center, I excel in cross-functional coordination and exceptional communication. Leveraged patience and relationship-building skills to resolve complex issues, significantly improving team performance metrics. Skilled in customer support and adept at maintaining detailed records, I bring a track record of achievements in service excellence.
Overview
1
1
year of professional experience
Work History
Member Support Specialist
Rocket Car Wash And Detail Center
10.2024 - Current
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Implemented feedback from quality assurance reviews, leading to improved performance metrics within the team.
- Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
- Collaborated with cross-functional teams to address complex issues, resulting in seamless member interactions.
Lube Technician
Valvoline
05.2024 - 10.2024
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Retail Sales Associate
AutoZone
01.2024 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Diploma - General Education
Millard South High School
Omaha, NESkills
- Patience and composure
- Exceptional communication
- Sales support
- Cross-functional coordination
- Customer service
- Customer support
Timeline
Member Support Specialist
Rocket Car Wash And Detail Center
10.2024 - Current
Lube Technician
Valvoline
05.2024 - 10.2024
Retail Sales Associate
AutoZone
01.2024 - 05.2024
Diploma - General Education
Millard South High School
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