Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michelle Morgan

Omaha

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Northend Teleservices
11.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring prompt and accurate service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled calls instead of escalating them to supervisor
  • Work with Duel Monitors
  • assist caller with local and resources and other system that can help
  • Identified and resolved errors in customer accounts.

Supervisior

Sodexo
11.2021 - 10.2024
  • Trained and mentored team members to enhance performance and productivity.
  • Monitored team performance, providing constructive feedback to better the team
  • Applied strong leadership skills and problem-solving skills to maintain team efficiency and workflow.
  • Leading morning huddles ane meetings before a big event
  • Improved customer satisfaction with timely response,addressing concerns, and finding solutions.
  • Oversaw daily operations, ensuring adherence to company policies and procedures.

Caregiver

Apostle Nursing Home Health Care, Omaha Ne
01.2019 - 08.2021
  • Record keeping of Resident; problems, condition, progress
  • Dressed, bath and groomed client, getting in and out of bed, wheelchairs and automobiles
  • Administered medication
  • Entertain, converse with, took to stores and Appointments
  • Changed dressings for wounds

Contact Tracer

Professional Research Consultant(PRC), Omaha Ne
09.2018 - 01.2019
  • Conducted thorough interviews to gather accurate information from individuals regarding COVID-19 exposure and symptoms.
  • Gathering Data and keeping record about the people they were around
  • Giving information about their quarantine, beginning and end dates
  • Update Contact information
  • Answer any questions or concerns they may have

Packer

Plastilite Warehouse, Omaha Ne
03.2013 - 09.2018
  • Picking and shipping orders
  • Examine and inspect product and packing for any defaults
  • Record any problems wrong with product
  • Worked on Assemble line, using hand tools
  • Labeled product, ran bills and pad printing

Education

High School Diploma -

Bryan High School
Bellevue, NE

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Conflict resolution

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Documented and resolved Issues or complaints which led to satisfied customers

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Northend Teleservices
11.2024 - Current

Supervisior

Sodexo
11.2021 - 10.2024

Caregiver

Apostle Nursing Home Health Care, Omaha Ne
01.2019 - 08.2021

Contact Tracer

Professional Research Consultant(PRC), Omaha Ne
09.2018 - 01.2019

Packer

Plastilite Warehouse, Omaha Ne
03.2013 - 09.2018

High School Diploma -

Bryan High School

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Michelle Morgan