Miciah Pierce
Omaha
Summary
A dedicated and hard-working individual committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Professional Window Cleaner
Grace Home Cleaning
05.2024 - Current
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
Loading Dock Worker
Dollar General
11.2023 - 05.2024
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
Overnight Stock Associate
Walmart Neighborhood Market
11.2022 - 11.2023
- Unloaded arriving product stock and moved to store display areas.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Line Cook
Sonic
03.2022 - 11.2022
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Professional Mover
King's Moving
01.2021 - 03.2022
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded trucks with customer possessions.
- Arranged items at destination according to customer requests and instructions.
- Followed verbal and written instructions to properly move and ship products.
- Strapped items down over protective padding to secure throughout transportation.
Education
High School Diploma -
Millard South
Omaha, NE05-2017
Skills
- Customer Service
- Efficient time management
- Detail-oriented
- Multitasking Abilities
- Communication and interpersonal skills
- Pallet jack proficiency
- Inventory organization
Timeline
Professional Window Cleaner
Grace Home Cleaning
05.2024 - Current
Loading Dock Worker
Dollar General
11.2023 - 05.2024
Overnight Stock Associate
Walmart Neighborhood Market
11.2022 - 11.2023
Line Cook
Sonic
03.2022 - 11.2022
Professional Mover
King's Moving
01.2021 - 03.2022
High School Diploma -
Millard South
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